Orbi WiFi 7 RBE973
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Netgear Genie error

jakester776
Follower

Netgear Genie error

I recently downloaded the Netgear Genie for the parental controls.  Prior to doing this I upgraded to the latest firmware.  I'm currently have a connection to the internet, obviously,  but GENIE says I don't have an internet connection (in the Parental Controls section)  and to connect to the internet with your NETGEAR router.

 

I currently on the NETGEAR SmartWizard site which indicates the router is working fine.

 

Any thoughts?

 

 

 

 

Message 1 of 3

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DexterJB
NETGEAR Moderator

Re: Netgear Genie error

Hi @jakester776,

 

1. What is the model number of your device? Please make sure that it is included among the compatible devices listed on the link below.

 

http://kb.netgear.com/app/answers/detail/a_id/24686

 

2. If it is, try using another device (Android, iOS, another computer).

 

Regards,

 

Dexter

Community Team

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Message 2 of 3

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DexterJB
NETGEAR Moderator

Re: Netgear Genie error

Hi @jakester776,

 

1. What is the model number of your device? Please make sure that it is included among the compatible devices listed on the link below.

 

http://kb.netgear.com/app/answers/detail/a_id/24686

 

2. If it is, try using another device (Android, iOS, another computer).

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Netgear Genie error

Hi @jakester776,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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