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ElReg
Tutor

Netgear genie for iphone does not load, comes up with "loading failed", but runs perfectly on PC

The Netgear Genie app seems to have a problem loading the Network Map on the iPhone/iPad.

It tries to run for a long time and comes up with "loading failed" most of the time.

I has loaded once or twice and never again.

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 1 of 11
DexterJB
NETGEAR Moderator

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfectly on PC

Hi @ElReg,

 

Welcome to the community!

 

1. What is the model number and firmware version of your device?

2. Have you tried re-installing the app?

3. Have you recently done any firmware or app updates for the Genie lately?

 

Dexter

Community Team

Message 2 of 11
ElReg
Tutor

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfe

Hi Dexter,

 

I have an iPhone X, running version 12.1.2

Yes I deleted and reinstalled the app but it gave the same error from the 1st install.

No firmware or app updates for Genie done.

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 3 of 11
ElReg
Tutor

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfe

Hi again,

 

Last night I selected "forget device" on my iPhone, reconnected to my router, went into the Genie app, Network Map worked straight away,

so I thought all is OK.

Tried again this morning, no go !!

I can always log on with no problems but the Network Map does not run.

Message 4 of 11
DexterJB
NETGEAR Moderator

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfectly on PC

Hi @ElReg,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 5 of 11
Dmendoza305
Aspirant

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfe

I’m having this same issue. What can we do?
Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 6 of 11
ElReg
Tutor

Re: Netgear genie for iphone does not load, comes up with "loading failed", but runs perfe

I am waiting for the experts to come up with a solution.
Maybe it is a problem with the app ??
Message 7 of 11
ElReg
Tutor

Re: Netgear genie for iphone "Network Map" , comes up with "loading failed", runs perfectly on PC

Hi Paul, Expert ID: 46230 

You rang me at 2.37am, my phone was charging and I was asleep, I did wake up and answer my phone but it had gone to voicemail.

I should have explained that I am in Australia, sorry.

The time zone is: AEST

 

The Case summary is completely wrong, Case Summary: Unable to login to Genie app on iOS, Product: R8500

I do not have a problem logging into Genie, I logon fine, if you find my original call log and read the details, you will see that the problem is running “Network Map”, it takes a long time saying “Loading Network Map” and at the end comes up with “Loading Failed”.

 

Please correct the Case Summary, so someone else does not waste their time telling me how to logon.

 

The number I gave you is the only one I have, maybe check the time in Australia if you can and ring me again.

 

PS. Your e-mail address is “do not reply”, although your message is asking me to reply, here goes

 

Thanks a lot,

Really appreciate your help

 

Kind Regards,

Eliane Reggio

Message 8 of 11
ElReg
Tutor

Re: Netgear genie for iphone "Network Map" , comes up with "loading failed", ru

Sophia just rang me and left me a message, my mobile did not ring.

Sohia gave me a number, I rang it a few times, the line is busy.

 

I just tested my mobile, it rank OK,

 

Please ring me again,

 

Thanks

Message 9 of 11
ElReg
Tutor

Re: Netgear genie for iphone "Network Map" , comes up with "loading failed", ru

OK Guys,

 

The final answer given to me was that the Netgear Genie will be discontinued...

So I deleted the mobile app, I am using the PC version, you can close Case #: 40936214
Thanks,

ElReg

 

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 10 of 11
Winmoz
Aspirant

Re: Netgear genie for iphone "Network Map" , comes up with "loading failed", ru

My network will not load either, nor will the usage meter. Running on iOS and iPhone Xs
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 11 of 11
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