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No Internet Connection

alexusmb16
Follower

No Internet Connection

I just bought a router from Walmart and followed the steps to set it up. It comes up on my WiFi, but there’s no internet connection. The light on the router is orange and it won’t connect to anything.
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schumaku
Guru

Re: No Internet Connection

Welcome the the Netgear Community!

 

Please file in the appropriate section, like the Nighthawk WiFi Router, DSL Modems and RoutersCable Modems and RoutersOrbi, or Mobile Routers, Hotspots & Modems section, or another appropriate section under Home WiFi Routers provide exact router model, the current installed firmware version, and probably some details of your Internet connection. The crystal ball is broken, and this is unrelated to the Genie App (on mobile phones) resp Genie program (macOS, Windows).

 

Note that some ISP require additional configuration of an encapsulation like PPPoE and providing a username and password to gain Internet access.

Message 2 of 3
mkcomputing
Tutor

Re: No Internet Connection


@alexusmb16 wrote:
I just bought a router from Walmart ...

Did Netgear make this router? If so, what is the model number?

 

 

Message 3 of 3
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