Not able to join 2.4Ghz

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Skyflyer78 wrote:

I just bought this modem/router few years ago and it was working fine until last week. I constantly “lost” the 2.4Ghz network and I am not able to join the network.

If something has just started happening, it is a good idea to think about what might have changed to make it happen. Maybe the neighbours have added to the local wifi noise.

Where does this message appear?

What are you trying to do when you see this?

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Skyflyer78 wrote:

The reason I want to join 2.4Ghz it’s due to my smart devices which only works on 2.4Ghz bandwidth.

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It  might help if you said what these devices are. Otherwise we are shooting in the dark.

If a device only works on 2.4 GHz it will not see, or try to join, a 5 GHz SSID. Some IoT devices come with badly written setup apps that cannot set up a device on 2.4 GHz if they are connected at 5 Hz. One way to deal with that is to temporarily turn off the 5 GHz SSID.

If you cannot force your mobile to connect to 2.4 GHz, one way around this is to

• temporarily disable the router's 5 GHz.
• Tell the mobile to forget the 5 GHz SSID.
• Give it a minute or two to forget the 5 GHz wifi connection
• Connect to 2.4 GHz.
• Do your thing with the IoT device
• Enable the 5 GHz wifi
• Complain to the people who made the IoT gadget

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Read the bit in the manual Control the WiFi Radios.