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Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Important: NETGEAR Genie App Will No Longer Be Updated
@SaintOnLine419 wrote:
I had a update then to my R6920 in the updating haven't stopped yet it's still been going on for hours and I can't get the router to reboot yourself it's just blinking off and on a side no more updates for Netgear genie Trident contact support there's nothing
Help us out. There is a lot that I don't understand in there.
You have an R6920 that did not update its firmware properly?
I can't find anything called an R6920 in Netgear's system. Do you mean R6900?
Does your problem have anything to do with the subject of this message? Or even with one of the "apps and services" that this section covers?
You might get better and quicker replies, and find other answers, by starting a fresh discussion over in the appropriate section:
Nighthawk WiFi Routers
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
P.s. which is sad because I REALLY am amazed by this extender! Not only is it the size of an large engagement ring box, it picks up and rebroadcasts the routers WiFi from 50-60 feet away at full strength, it has the ability to channel the 5Ghz band into the 2Ghz band for my PlayStation (since Sony opted to NOT install 5Ghz support on the PS4?), it can be separately password protected and has a schedule usage period for disabling when I’m not at home, AND doesn’t require a PC or CD to setup!? Flipping awesome device for $47!
That’s all, if anyone has any GOOD suggestions for a work around to either app, I would appreciate it!
Thanks
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@dark77matter wrote:
That’s all, if anyone has any GOOD suggestions for a work around to either app, I would appreciate it!
That is one solid slab of text, with no paragraphs or anything that makes it easy to read. Probably caused by Netgear's wonky forum software.
My response almost certainly rates as a BAD suggestion, but in my defence you have joined in on a discussion that started two months ago with a very different issue.
Most of the regulars who are the usual sources of ideas, not to mention Netgear's team, will be watching new messages for things they can help with.
So, start from scratch and stick the issue at hand and you may get some suggestions.
Remember, apps do not play nicely with extenders.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@dark77matter wrote:
...I started with the genie app as the extender I am using is an NETGEAR genie EX6110 -> (figured, “it’s a genie, I should use the ‘genie’ app”). It shows the great features, ...
Netgear extenders have never been supported by the Genie App (or Genie desktop programs). On routers which had support for the Genie App, it was just possible to "hop over" to the connected extenders on the Network Map, so we had an option to see the extender connected devices there.
Similar, only very few new Netgear wireless extender models are supported by the Nighthawk App.
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Re: Important: NETGEAR Genie App Will No Longer Be Updated
This is so typical of these companies you pay good money for their equipment it’s still working fine so they make it obsolete by no updates.Knighthawk app doesn’t work with r7500.
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Re: Important: NETGEAR Genie App Will No Longer Be Updated
Must try Linksys models may get better support
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Re: Important: NETGEAR Genie App Will No Longer Be Updated
@Harrybean wrote:Knighthawk app doesn’t work with r7500.
So and what is the problem please? The Genie App continues to be supported e.g. for your R7500 - so be happy, you can continue using the Netgear Genie App with your R7500 ... what's the fuzz? It's far better than the Nightmare App anyway.
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Re: Important: NETGEAR Genie App Will No Longer Be Updated
@Harrybean wrote:
Knighthawk app doesn’t work with r7500.
The mobile genie will work with the R7500 and is the preferred option for many people.
With luck Netgear will not remove this feature from the R7500 and force people to use the Nighthawk app.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
Where did you find the network map?
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@Mattit wrote:
Where did you find the network map?
I'm lost here. This is a long and rambling discussion.
Which "you" is that? And where are you looking for a map? Which app?
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@Farmtech wrote:
For one, it is a confusing message from Netgear to switch to something that doesn’t work, plus any limitations I have now I am apparently living with for an unknown period of time.
Very true. But where did you read anything telling you to switch to the Netgear app for your C7800?
If you can point that out maybe we can get Netgear to correct that message.
@Farmtech wrote:
....any limitations I have now I am apparently living with for an unknown period of time.
The genie has no affect any any limitations that you perceive. As @schumaku correctly points out, any limitations in this scenario are with the Nighthawk genie, not your cable modem router. If Netgear threatens to the Nighthawk genie, then you will have plenty of reasons to shout about the app's limitations.
Generally, experienced users avoid those mobile apps. They do as much as possible with a browser and the graphical user interface. The exception may be the desktop app for Windows and iThings.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
Hi Guys,
I have not contributed to this subject for a while but reading all your comments.
I have given up on the Nighthawk app, I have a very new model of router and even with that, the nighthawk app does not work,
it says no connected device found !!!
I am connecting directly to my router via my brouser, to maintain it, that is all.
Yes i would love to check what devices are connected to my router every now and again but.... I have given up !!
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@ElReg wrote:
I have given up on the Nighthawk app, I have a very new model of router and even with that, the nighthawk app does not work,
it says no connected device found !!!
That's a known phenomenon. But without more information, no one can help.
Start a new discussion in the area given over to your hardware. Tell people what the model is. You may get some ideas.
But to be honest, you are already doing the right thing. Browser and desktop software wipe the floor with those mobile apps.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
They need to make all models compatible.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@DHAegis wrote:
I literally just bought a modem/router combo that is out of the box not supported by your Nighthawk app.
You can use the Netgear Genie which is a more powerful app for whichever mobile device you own.
It seems that you have bought the C7800, which is a cable mode/router. For reasons best known only to the network industry, Internet service providers will not allow you, Netgear or anyone else, to update the firmware on devices attached to cable networks. Only the ISP can update devices and most are not technically savvy enough to do that. They probably prefer it when customers rent their (usually crappy) modems.
One consequence of this seems to be that Netgear has no control over the interface on your cable modem. It cannot make the changes it takes to enable the Nighthawk apps to work with it.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@Donmckinney wrote:
They have completely botched this software and equipment platform. This was a great device before they killed the Genie app and went to the Nighthawk app. It doesn't work and is complete garbage
The Genie App does continue to work for devices not supported by the Nighthawk App, like all Dxxxx DSL modem/routers and the CableTV modem/routers Cxxxx, as well as earlier Ethernet routers Rxxxx (regardless if named Nighthawk or not).
@DHAegis @Dneill79 Different from the Nighthawk models supporting the Nighthawk App (and denying access from the Genie App) where the Nighthawk App became part of the documentation (-> Which products support the NETGEAR Nighthawk app?), there is no word of suggesting or promoting the usage of the Nighthawk App with your modem/router models.
While I agree the Netgear communication as well as the router firmware and App quality is baldy suffering, there is no need to fall into an apocalyptic mood.
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@Donmckinney wrote:
It worked perfectly with the Genie mobile, and still does with the desktop but it was awesome to be able to hit a button on my phone and turn off the kids devices access to the internet.
This explains why several of us believe that people should not complain if their device does not work with the new Netgear app. They are the lucky ones. They can still use the mobile genie.
As you have found, it broke the link to parental controls.
Around six months ago, there was a truly horrible video from Netgear showing the new all-singing all-dancing Nighthawk app. Sadly, they have yet to add some of the missing, and promised, features.
I can't comment on the rest of the message. I don't understand it, nor is it, as far as I can see, related to the Nighthawk App.
One comment, though, putting a Netgear router into access-point mode disables things like parental controls, regardless of the app used.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
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Re: Notice: NETGEAR Genie App Will No Longer Be Updated; Switch to the New Nighthawk app
@Donmckinney wrote:
... Just the buttons under device control where you can turn on or off individual devices connections to the radio. That is what doesn't work any more. They are still there they just don't do any thing. I used to be able to rename the devices but now it doesn't keep those names after you save them. The next time you log in they are back to unknown again. Plus this functionality STILL WORKS on the Genie desktop app. Just not on the Netgear mobile app.
That's all a hit and miss, effects and problems vary with the router model.
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