OpenDNS Parental controls stopped working after firmware upgrade

[AJM270]

I am having issues with my Netgear router and Parental controls with the OpenDNS software.  It started when I upgraded from  V1.0.4.28_10.0.89 to latest: 

   1.0.4.34_10.0.92

After upgrade, no parental controls are working.   As a non-bypass user, I was able to go to all sites without issue.

Tried the following without any luck - no parental controls for anything:

   Removing Genie software on the desktop

   Rebooted the wireless

   Restarted the Windows 10 PC

   Reverting firmware on the 6300 to original

   Changed control levels and saved to force a new update

   Turned parental controls to None and then back on

   Factory reset the router (after config safe) and then restored the config

   Removing the bypass account that I used on the Windows desktop (in case it was cached)

Any ideas on how to solve?   Is there any recommendations for firmware version that really works well?   I'm ok with being back a couple revs on security patches if it means the parental controls work.    

[DexterJB]

Hi @AJM270,

Welcome to the community!

I have sent you a message. Please check your inbox.

Regards,

Dexter
Community Team

[Einstein197]

I cant seem to login to open dns

[DexterJB]

Hi @Einstein197,

1. What is the model number and firmware version of your NETGEAR device?

2. How are you logging in (via Genie app or browser)?

3. Are you getting an error message? If yes, a screenshot would help.

Dexter

Community Team

[WalrusAlmighty]

Hi! Im also having trouble with OpenDNS. I've recently been supplied a Netgear D6000 router as our Netgear AC750 ceased working effectively! I also had issues accessing OpenDNS after the update on the AC750 also yet put it down to its malfunction. I've recently updated the D6000 also.
I do have an existing OpenDNS account which I can access from their website. The problem is, it doesn't sync with the genie app or direct router access for easy access/control. In fact, it doesn't work at all! Urgently needing to get parental controls working again as my partner and I have a 12 year old who has a curious nature regarding unsavoury sites and OpenDNS was working a treat!

Many thanks...

[Einstein197]

Well i got it to work with the online version just point ur open dns account to ur ip address