Parental Controls not working

[Titanhansen]

Hi,

I am trying to setup parental controls, but I get an error message when connecting to OpenDNS. My account works fine on opendns.com, anyone knows what to do?

I am using firmware V1.3.0.10_1.2.2

Best regards

Martin

[DexterJB · Accepted solution]

Hi @Townsend96,

1. What is the model number and firmware version of your router?

2. If your router supports the Disney Circle feature (list of routers are here), then you can look into it here.

3. If not, you can use a combination of features. See below.

First, you can do Address Reservation for your devices and set them on a range (i.e. 192.168.1.2-192.168.1.10). Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24091

Second, set a schedule (i.e. 22:00 to 06:00). Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24055

Third, set to block all services. Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24054

Regards,

Dexter
Community Team

[Dirtroad]

I am having the same problem! Did anyone ever solve this issue? Thanks for your help.

[Townsend96]

Same issue. Wish netgear would chime in and help.

[Hunter007]

I thought it's my router. Hmm so everyone having the same issue.

[DexterJB]

Hi all,

1. Does the issue persist when you try logging in using another device (iOS, Android, PC, Mac)?

2. Are you using an existing OpenDNS account or was it setup using the NETGEAR Genie app/program?

3. Have you tried uninstalling and re-installing the app/program?

Regards,

Dexter

Community Team

[DexterJB]

Hi all,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Townsend96]

Thanks Dex.,
I finally ended up getting the filter level set for my family. I ended up logging into open dns website on my laptop. Added my network. Then I logged on with the Netgear app and it worked. Now I can't figure out how to put a time limit on a device for bedtime. Would you be able to help? Thank you!

[DexterJB · Accepted solution]

Hi @Townsend96,

1. What is the model number and firmware version of your router?

2. If your router supports the Disney Circle feature (list of routers are here), then you can look into it here.

3. If not, you can use a combination of features. See below.

First, you can do Address Reservation for your devices and set them on a range (i.e. 192.168.1.2-192.168.1.10). Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24091

Second, set a schedule (i.e. 22:00 to 06:00). Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24055

Third, set to block all services. Steps are linked below.

http://kb.netgear.com/app/answers/detail/a_id/24054

Regards,

Dexter
Community Team