R7000 remote device not showing up in iOS Mobile Netgear Genie App

[Kyrasma]

I have been using the Netgear Genie App to control my router from my iPhone 6 for a couple months. It worked great! I have an account, I was able to use Network Map to block/open wifi on my devices at home. Then, a few weeks ago, it just wouldn't show up anymore in my Remote Devices when I log into my Remote Access. I have upgraded my router, upgraded my NetGear Genie on my desktop. My iOS app seems to have been updated automatically if it was needed. I really do not know what else to do.

[DexterJB · Accepted solution]

Hi @Kyrasma,

You can try resetting the router then try going through the setup procedure again.

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @Kyrasma,

You can try resetting the router then try going through the setup procedure again.

Regards,

Dexter

Community Team

[DexterJB]

Hi @Kyrasma,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Kyrasma]

I never did get around to resetting my router, but in the meantime, my Netgear Genie App on my iPhone changed so I checked it out and it finally recognized my router remotely and I was able to access the Network page to block or unblock devices. 

Not sure what changed, but it's working now.

[DexterJB]

Hi @Kyrasma,

Thank you for providing an update and confirmation. Good to know that it is working now.

Regards,

Dexter

Community Team