Orbi WiFi 7 RBE973
Reply

Re: R7800 remote connexion via ios genie app

Beltran
Aspirant

R7800 remote connexion via ios genie app

Hello everyone,

 

I have installed the ios Netgear genie app on my phone in order to connect to the router from outside my home. I can connect from outside via the internet browser without any problems.

With the ios netgear genie app, I can connect to the router when I'm connected to my router's wifi. When I try to connect from outside home via the ios app, I enter my email and password and the app says that an email has been sent to me to confirm my netgear account. I never receive that email. I've obviously cheched in spam and nothing.

 

Is there anything else to configure in my Netgear account? In my router?

 

I'm kinda stuck with no ideas... Thanx!

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 7

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: R7800 remote connexion via ios genie app

Hi @Beltran,

 

1. What is the firmware version of the router?

2. Have you tried using another device (Android, another iOS, PC, Mac)?

3. Please make sure the steps linked below are followed.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

4. Have you tried using another email?

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 6 of 7

All Replies

Re: R7800 remote connexion via ios genie app

Did you set up remote management on the router?

 

There is a manual for the R7800 somewhere at the end of this link:

 

>>> R7800 | Product | Support | NETGEAR <<<

 

See page 99.

Message 2 of 7
Beltran
Aspirant

Re: R7800 remote connexion via ios genie app

Hi Michael,

 

The remote access is activated and it works since I can connect through my web browser from outside my home.

In the ios app I am stuck at my account validation, the confirmation email is never sent (and it is not in my spam box). My netgear account is validated since I can post on this forum, register my router, etc

Message 3 of 7

Re: R7800 remote connexion via ios genie app


@Beltran wrote:
My netgear account is validated since I can post on this forum, register my router, etc

 


Unless you have set it up that way, this forum is not the same as a MyNetgear account.

 

Unfortunately, Netgear confuses us all on that front.

 

I have one account here on the forum, another on MyNetgear and different accounts for its Arlo and DDNS services. I am gradually converting those outside this forum to the same logins, even though that is not recommended practice.

 

What happens if you click this?

 

https://my.netgear.com/myNETGEAR/portal/myProducts.aspx

 

 

 

 

Message 4 of 7
Beltran
Aspirant

Re: R7800 remote connexion via ios genie app

Oh, I thought it was the same account.

 

Clicking on your link, I go directly to myNetgear account where my router is registered

Message 5 of 7
DexterJB
NETGEAR Moderator

Re: R7800 remote connexion via ios genie app

Hi @Beltran,

 

1. What is the firmware version of the router?

2. Have you tried using another device (Android, another iOS, PC, Mac)?

3. Please make sure the steps linked below are followed.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

4. Have you tried using another email?

 

Regards,

 

Dexter

Community Team

Message 6 of 7
DexterJB
NETGEAR Moderator

Re: R7800 remote connexion via ios genie app

Hi @Beltran,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 7 of 7
Discussion stats
  • 6 replies
  • 3435 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi 770 Series