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djessell's avatar
djessell
Novice
Jul 15, 2022

Unable to connect home IP camera to router

My home IP cameras were able to be connected to my new NetGear router. My husband accidentally tore our internet cable while excavating in our yard. After the cable company repaired the Internet cable, I had to set up my Router again. Since that time, my wireless IP home cameras cannot connect to the Router. During the IP camera configuration, the camera appears to have a signal from the Router but will not connect. Looking for assistance for troubleshooting.

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    djessell wrote:

    My home IP cameras were able to be connected to my new NetGear router.

     


    Which cameras, what router?

     

    Are these cameras connected with wifi or wired?

     

    You may have to reset the cameras and set them up from scratch.

     



    During the IP camera configuration, the camera appears to have a signal from the Router but will not connect.


    Does this process involve a mobile device with an app of some sort?