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Re: Unable to sign in to DNS account (There was an error signing in)

JJANDCLW
Tutor

Unable to sign in to DNS account (There was an error signing in)

I have recently been able to sign into my OpenDNS account in the Parental Controls tab of NETGEAR Genie. It is only a fairly recent problem; last couple of weeks or so. I have an active OpenDNS account which I am able to configure as desired via the OpenDNS portal. But as I am unable to login to my account via NETGEAR Genie it is not receiving any data from my network and my desired OpenDNS parental controls are not being applied. I have tried deleting my previous OpenDNS account and creating a new on several times. I have also uninstalled and reinstalled NETGEAR Genie seevral times. To no avail. I simply continue to receive the message "There was an error signing in, please make sure you're connected to the Internet and try again." I can assure you I am well and truly connected to the internet so have no connectivity issues.

Model: R7000|AC1900 Smart WIFI Router
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DexterJB
NETGEAR Moderator

Re: Unable to sign in to DNS account (There was an error signing in)

Hi @JJANDCLW,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (another PC, Android, iOS) to sign in.

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

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Message 3 of 4

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JJANDCLW
Tutor

Re: Unable to sign in to DNS account (There was an error signing in)

Also, I am currently running NETGEAR Genie v2.4.54.

Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Unable to sign in to DNS account (There was an error signing in)

Hi @JJANDCLW,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Please try using another device (another PC, Android, iOS) to sign in.

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: Unable to sign in to DNS account (There was an error signing in)

Hi @JJANDCLW,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team
 

Message 4 of 4
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