Forum Discussion

Tutor

Aug 12, 2015

Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...

Genie

Windows 10

DexterJB
Sep 02, 2015
Hi grumpybs,

The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

http://netgear.com/home/discover/apps/genie.aspx

Regards,

Dexter

Community Team

Thinus

Star

Oct 12, 2015

Hi Dexter

My machine is an Alienware X51 R2 running windows ten since August. I have an identical machine at work running windows 8.1. I will try and install Genie on that machine to see if the different OS makes a difference

Thinus

Star

Oct 13, 2015

Ran the Genie installer on my identical Alienware machine running on w8.1 at work. Installed without any problems and can look at my network with no problems - and I don't even have a netgear router at work.

The problem on my home machine must therefore be the w10 I am running on it

DexterJB
NETGEAR Moderator
Oct 13, 2015
Hi Thinus, Jrev, kimella,

Thank you for providing the information. In the mean time, please make sure that the NETGEAR Genie program/app on your devices are up to date for possible fixes.

Regards,

Dexter

Community Team
Thinus
Star
Oct 16, 2015
I have since upgraded my work PC to windows ten and can confirm that the Netgear Genie app no longer works on it. It is therefore definitely an issue with w10 as it worked under w8.1