Orbi WiFi 7 RBE973
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Re: netgear genie

paperquill
Aspirant

netgear genie

Hello,netgear genie won't accept my username


which it says is my e-mail address,My e-mail address has not changed since I bought the router.

Model: AC2100|Nighthawk AC2100 Smart WiFi Router
Message 1 of 7

Accepted Solutions
paperquill
Aspirant

Re: netgear genie

Sure---As somrone in the community suggested I did a factory
reset and then followed the instructions in the router manual.
It worked out fine.
Thank you.

View solution in original post

Model: AC2100|Nighthawk AC2100 Smart WiFi Router
Message 7 of 7

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Christian_R
NETGEAR Employee Retired

Re: netgear genie

Hello paperquill, 

 

May you try the default credentials below. 

 

Username: admin

Password: password

 

Christian 

Message 2 of 7

Re: netgear genie


@paperquill wrote:

Hello,netgear genie won't accept my username

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

 

What are you doing and what happens?

 

Unfortunately, "won't accept" doesn't tell us what error messages and prompts you see.

Message 3 of 7
paperquill
Aspirant

Re: netgear genie

Thank you for the info.

Message 4 of 7
paperquill
Aspirant

Re: netgear genie

hankkkk

 

 

 

 

 

 

thank you.i did find a fix.

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 5 of 7

Re: netgear genie


@paperquill wrote:

 

thank you.i did find a fix.


That's good news.

 

Care to share it with as? You could save someone else from going through the same problems.

 

Message 6 of 7
paperquill
Aspirant

Re: netgear genie

Sure---As somrone in the community suggested I did a factory
reset and then followed the instructions in the router manual.
It worked out fine.
Thank you.

Model: AC2100|Nighthawk AC2100 Smart WiFi Router
Message 7 of 7
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