netgear giene app in computer is not connecting to NETGEAR JNR 1010v2

[Vin770]

Iam trying to connect my router from NETGEAR GIENE APP from computer. how can i connect. because i want to start parental controlling.

[DexterJB]

Hi @Vin770,

1. Are you getting an error message? If yes, what is the error message?

2. Have you tried using another device to setup Parental Controls (Android, iOS, another computer)?

3. What is the firmware version of the router?

Regards,

Dexter

Community Team

[Vin770]

1.  Yes, I am getting an error message during router login in Genie app in computer. Even enterng correct password and username. The error is showing "NETGEAR router is not found or is not supported. Also make sure the device is not connected to the Guest Network of the router and no IPv6 is enabled ".
2. Yup I tried in Android to setup parental controllng but it was not successfully applied.
3. The Firmware version of my router is V 1.1.0.32_1.0.1.

[DexterJB]

Hi @Vin770,

1. Please try resetting the router and see if it works.

2. What is the error message that you are getting on the Android device?

Regards,

Dexter

Community Team

[DexterJB]

Hi @Vin770,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter

Community Team

[Jacobtheamish]

Yes I'm having the same issue.

I can connect via a browser but the genie app on both win 10 pc's and android app do not work.

I am connecting to the correct wifi network. I am using the correct addresses and password.

I need a more comprehensive answer than turn it off and on again (power cycle) or uninstall app and reinstall.

I have shut off windows firewall, I have no other services restricting ports etc.

I have done all of the basic simple obvious steps, still not working.

Not impressed with this router/AP. I only needed it for parental controls and its has become instead a waste of time and money. Mya try a TP link