BR200 & BR500 Insight connectivity issue

[BrendanM]

There is currently a problem which is causing BR200 and BR500 devices to disconnect from Insight. NETGEAR are urgently working on a firmware fix to address this problem. When the fix is available, due to the nature of the problem, the firmware will need to be applied locally via the device admin page.

[BrendanM]

The firmware to address the problem is available at the links below.

For BR500:

https://kb.netgear.com/000066359/BR500-Firmware-Version-5-10-0-6

For BR200:

https://kb.netgear.com/000066360/BR200-Firmware-Version-5-10-0-6

[bhinkston]

Uploaded/Updated and works great.

Thanks Brendan (and Netgear team!)

-Brent

[JEDIV]

When I just tried to upload the new image, I got the message "400 Bad Request - This server does not support the operation requested by your client"

I tried two different browsers to login to the local UI browser page for the BR500.

Any thoughts?

I was hoping that this update would solve the cloud connectivity problem, but I can't seem to get the update loaded.

[c3po2]

Which browser were you using? Could you please try different browser or incognito mode to see if problem persists?

[bhinkston]

I used Firefox if that's helpful at all for this thread.  Worked just fine.

-Brent

[JEDIV]

Sorry there were two different threads.  I was piggybacking on two different ones without thinking.  Things seemed to have finally resolved themselves.

1.  I used Edge that finally worked for me.  Brave and Firefox did not.

2.  After the first reboot with the new firmware the CPU usage was way to high.

3.  After a second reboot the CPU usage went back down to normal and cloud access and Insight Management is now functional again.