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BR500 Broken VPN again

warsawtech
Tutor

BR500 Broken VPN again

Instant VPN Group had been doing beautiful with FW 5.7.0.1 Like an idiot I upgraded both routers to 5.8.0.1

VPN broke and hasn't come back. Have deleted both routers and rebuilt Group, but no connection. Haven't turned in a ticket on it because one router is 125 miles South of me and the other 135 miles West. So I don't want to hear the old do a Factory reset. Support can get on a bicycle and pedal their ass off to do the reset.

Model: BR500|Insight Instant VPN Router
Message 1 of 3
MrJoshW
NETGEAR Expert

Re: BR500 Broken VPN again

Hello,

 

What is the status of the devices in Insight? Do they show connected or offline? Can you send me a private message with the serial numbers of both devices.

Message 2 of 3
warsawtech
Tutor

Re: BR500 Broken VPN again

Yes they are showing in Insight as connected

 


@MrJoshW wrote:

Hello,

 

What is the status of the devices in Insight? Do they show connected or offline? Can you send me a private message with the serial numbers of both devices.


 

Model: BR500|Insight Instant VPN Router
Message 3 of 3
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