Orbi WiFi 7 RBE973

BR500 Connectivity Issue - Subscribe Here for Updates

BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Thursday, September 10, 2020, PDT.

 

External notes:

VPN service is normal.

Message 226 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:00AM, Friday, September 11, 2020, PDT. Bless America.

 

External notes:

VPN service is normal.

Message 227 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:30AM, Monday, September 14, 2020, PDT.

 

External notes:

VPN service is normal.

Message 228 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11:00AM, Wednesday, September 16, 2020, PDT.

 

External notes:

VPN service is normal.

Message 229 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:30AM, Thursday, September 17, 2020, PDT.

 

External notes:

VPN service is normal.

Several users reported VPN connection issues, we are investigating each case.

Message 230 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:30AM, Monday, September 21, 2020, PDT.

 

External notes:

VPN service is normal.

There were server glitches at 10AM which may affected some connections for up to a few minutes.

Message 231 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Tuesday, September 22, 2020, PDT.

 

External notes:

VPN service is normal.

Between 12:01AM and 7AM, PST, 09/22. Some VPN servers had been restarted to apply security patches, VPN connections might have been intermittent during that period.

Message 232 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Wednesday, September 23, 2020, PDT.

 

External notes:

VPN service is normal.

Message 233 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Monday, September 28, 2020, PDT.

 

External notes:

VPN service is having minor performance issue. Some users might have intermittent connection issue. We are working on it.

Message 234 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Tuesday, September 29, 2020, PDT.

 

External notes:

VPN service is normal.

Message 235 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11:00AM, Wednesday, September 30, 2020, PDT.

 

External notes:

VPN service is minor performance issue, small percentage of VPN connections might experience intermittent disconnection.

Message 236 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11:00AM, Thursday, Oct 1, 2020, PDT.

 

External notes:

VPN service is minor performance issue, small percentage of VPN connections might experience intermittent disconnection.

Message 237 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:00AM, Friday, Oct 2, 2020, PDT.

 

External notes:

VPN service is having minor performance issue, small percentage of VPN connections might experience intermittent disconnection.

In case of VPN tunnel disconnection, please wait up to 30 minutes before trying to restart routers, try not to make VPN group changes during VPN disconnection.

We are planning to do Insight server maintenance service during this weekend, preliminary plan is as following:

  1. Maintenance window is planned between 9:30PM and 11:30PM, Saturday, 10/3/2020, US Pacific time
  2. Apply security patches to VPN servers
  3. Address VPN connection issues reported by several users
Message 238 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Monday, Oct 5, 2020, PDT. Current situation is getting worse than last week that we had to perform delayed maintenance now. We will set status page as partial outage at 11AM and perform security patches and restart VPN services clean.

 

External notes:

The scheduled server maintenance was delayed that VPN service is at 80% level currently, down from 90% level during weekend.

We are trying to perform urgent server maintenance at 11:00AM, Monday, 10/5, US Pacific time. Service window is estimated to be about 1 hour.

 

UPDATE: 1:15PM PST

We applied security patches to Insight VPN servers and restarted VPN services between 12:01PM and 12:45PM, Monday, 10/05 US Pacific time.

Insight VPN connections should recover automatically during next 30 minutes or so, if not, please restart BR500 if it does not connect back.

Message 239 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Tuesday, Oct 6, 2020, PDT.

 

External notes:

VPN service is operational. Some VPN group groups may need router restart and client logout/login to recover.

Message 240 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Wednesday, Oct 7, 2020, PDT.

 

External notes:

VPN service is operational. Some VPN group groups may need router restart and client logout/login to recover.

Message 241 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11:20AM, Wednesday, Oct 7, 2020, PDT.

 

External notes:

VPN service is operational. The VPN group management issue should have been solved, please try again if you had issue with VPN group management.

Message 242 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Thursday, Oct 8, 2020, PDT.

 

External notes:

VPN service is operational.

Message 243 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Friday, Oct 9, 2020, PDT.

 

External notes:

VPN service is operational.

Message 244 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Monday, Oct 12, 2020, PDT.

 

External notes:

VPN service is operational.

Message 245 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:00AM, Thursday, Oct 15, 2020, PDT.

 

External notes:

VPN service is operational.

Message 246 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:30AM, Friday, Oct 16, 2020, PDT.

 

External notes:

VPN service is operational.

Message 247 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Monday, Oct 19, 2020, PDT.

 

Updates:

Server are having issues starting 11:05AM

 

Server had been recovered at 11:30AM. There was several users might have experienced intermittent connection issues during that 30 minutes.

 

Message 248 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Wednesday, Oct 21, 2020, PDT.

 

External notes:

VPN service is operational.

Message 249 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Thursday, Oct 22, 2020, PDT.

 

External notes:

VPN service is operational.

Message 250 of 295
Top Contributors
Discussion stats
  • 294 replies
  • 25169 views
  • 7 kudos
  • 1 in conversation
Announcements