Orbi WiFi 7 RBE973

BR500 Connectivity Issue - Subscribe Here for Updates

BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 76 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 77 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Monday, 12/02/2019 PST.

External notes:

  • All servers operational.
  • No new issue reported.

 

Region

Current

-0.5Day

-1D

-1.5D

-2D

-2.5D

-3D

1: US-W

50

48

45

46

48

46

47

2: US-E

66

66

63

64

65

65

64

3: EU

125

116

118

110

116

116

116

4: US-E

71

69

66

66

68

66

63

5: US-W

78

80

77

77

78

79

79

6: US-W

97

94

96

95

96

97

96

7: EU

58

54

56

58

58

58

59

8: US-E

67

63

67

65

66

64

65

Total

612

590

588

581

595

591

589

Message 78 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Tuesday, 12/03/2019 PST.

External notes:

  • All servers operational.
  • No new issue reported.

 

Region

Current

-0.5Day

-1D

-1.5D

-2D

-2.5D

-3D

-3.5D

1: US-W

48

49

50

48

45

46

48

46

2: US-E

65

66

66

66

63

64

65

65

3: EU

129

118

125

116

118

110

116

116

4: US-E

69

70

71

69

66

66

68

66

5: US-W

78

80

78

80

77

77

78

79

6: US-W

100

97

97

94

96

95

96

97

7: EU

59

58

58

54

56

58

58

58

8: US-E

70

67

67

63

67

65

66

64

Total

618

605

612

590

588

581

595

591

Message 79 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10PM, Tuesday, 12/03/2019 PST.

External notes:

  • All servers operational.
  • No new issue reported.

 

Region

Current

-0.5Day

-1D

-1.5D

-2D

-2.5D

-3D

1: US-W

49

48

49

50

48

45

46

2: US-E

67

65

66

66

66

63

64

3: EU

126

129

118

125

116

118

110

4: US-E

72

69

70

71

69

66

66

5: US-W

77

78

80

78

80

77

77

6: US-W

98

100

97

97

94

96

95

7: EU

55

59

58

58

54

56

58

8: US-E

69

70

67

67

63

67

65

Total

613

618

605

612

590

588

581

Message 80 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11AM, Wednesday, 12/4/2019 PST.

External notes:

  • All servers operational.
  • No new issue reported.

 

Region

Current

-0.5Day

-1D

-1.5D

-2D

-2.5D

-3D

1: US-W

51

49

48

49

50

48

45

2: US-E

68

67

65

66

66

66

63

3: EU

124

126

129

118

125

116

118

4: US-E

73

72

69

70

71

69

66

5: US-W

79

77

78

80

78

80

77

6: US-W

101

98

100

97

97

94

96

7: EU

58

55

59

58

58

54

56

8: US-E

71

69

70

67

67

63

67

Total

625

613

618

605

612

590

588

Message 81 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10PM, Thursday, 12/5/2019 PST.

External notes:

  • All servers operational.
  • No new issue reported.
  • This update is for Insight VPN server status and connection between our servers and devices. If any user still has VPN connection issue among VPN group, please contact our support for help.

 

Region

Current

-0.5Day

-1D

-1.5D

-2D

-2.5D

-3D

1: US-W

51

52

50

51

49

48

49

2: US-E

67

69

70

68

67

65

66

3: EU

127

129

124

124

126

129

118

4: US-E

74

76

73

73

72

69

70

5: US-W

77

76

78

79

77

78

80

6: US-W

101

99

99

101

98

100

97

7: EU

55

56

55

58

55

59

58

8: US-E

65

70

64

71

69

70

67

Total

617

627

613

625

613

618

605

Message 82 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 83 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

6:10 PM, Sunday, 12/8/2019 PST.

 

Action performed :  

  Proactive maintenance 

 

External notes:

  • All servers operational.
  • No issue reported.

 

Region

current

-8hr

-1Day

-2D

-3D

-4D

1: US-W

45

50

50

50

52

51

2: US-E

78

71

71

69

69

68

3: EU

123

119

124

126

129

124

4: US-E

69

75

72

70

76

73

5: US-W

70

72

74

76

76

79

6: US-W

99

99

102

101

99

101

7: EU

66

55

56

54

56

58

8: US-E

68

60

64

66

70

71

Total

618

601

613

612

627

625

Message 84 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8AM, Monday, 12/9/2019 PST.

External notes:

  • All servers are currently operational.

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

1: US-W

42

50

50

50

52

51

2: US-E

96

71

71

69

69

68

3: EU

120

119

124

126

129

124

4: US-E

54

75

72

70

76

73

5: US-W

75

72

74

76

76

79

6: US-W

95

99

102

101

99

101

7: EU

80

55

56

54

56

58

8: US-E

66

60

64

66

70

71

Total

628

601

613

612

627

625

Message 85 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 86 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Two outages were discovered on the VPN service at 1am and at 8:45am. We have corrected the issue and the connections are recovering.

Message 87 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 88 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Thursday, 12/12/2019 PST.

External notes:

  • All servers are currently operational.
  • Going forward, live status can be checked here: https://status.netgear.com/insight Insight VPN service is under Insight category. Any incident on VPN service will be recorded here. We may phase out this regular update and consolidate status report in central place. 

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

-6D

-7D

1: US-W

42

45

29

42

50

50

50

52

2: US-E

100

103

99

96

71

71

69

69

3: EU

91

78

110

120

119

124

126

129

4: US-E

86

83

68

54

75

72

70

76

5: US-W

81

81

79

75

72

74

76

76

6: US-W

12

24

85

95

99

102

101

99

7: EU

83

84

78

80

55

56

54

56

8: US-E

110

104

74

66

60

64

66

70

Total

605

602

622

628

601

613

612

627

Message 89 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Friday, 12/13/2019 PST. - Note: Status can always be found at https://status.netgear.com/insight

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

-6D

-7D

1: US-W

39

42

45

29

42

50

50

50

2: US-E

102

100

103

99

96

71

71

69

3: EU

95

91

78

110

120

119

124

126

4: US-E

83

86

83

68

54

75

72

70

5: US-W

80

81

81

79

75

72

74

76

6: US-W

10

12

24

85

95

99

102

101

7: EU

81

83

84

78

80

55

56

54

8: US-E

109

110

104

74

66

60

64

66

Total

599

605

602

622

628

601

613

612

Message 90 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 91 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Current Status:

10AM, Monday, 12/16/2019 PST.

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

-6D

-7D

1: US-W

42

39

39

39

42

45

29

42

2: US-E

97

98

96

102

100

103

99

96

3: EU

115

103

104

95

91

78

110

120

4: US-E

90

85

81

83

86

83

68

54

5: US-W

82

78

79

80

81

81

79

75

6: US-W

10

9

8

10

12

24

85

95

7: EU

85

79

80

81

83

84

78

80

8: US-E

101

101

105

109

110

104

74

66

Total

622

592

592

599

605

602

622

628

Message 92 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Tuesday, 12/17/2019 PST.

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

-6D

-7D

1: US-W

42

42

39

39

39

42

45

29

2: US-E

96

97

98

96

102

100

103

99

3: EU

120

115

103

104

95

91

78

110

4: US-E

94

90

85

81

83

86

83

68

5: US-W

82

82

78

79

80

81

81

79

6: US-W

9

10

9

8

10

12

24

85

7: EU

85

85

79

80

81

83

84

78

8: US-E

104

101

101

105

109

110

104

74

Total

632

622

592

592

599

605

602

622

Message 93 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Current Status:

10AM, Wednesday, 12/18/2019 PST.

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2D

-3D

-4D

-5D

-6D

-7D

1: US-W

39

42

42

39

39

39

42

45

2: US-E

97

96

97

98

96

102

100

103

3: EU

131

120

115

103

104

95

91

78

4: US-E

93

94

90

85

81

83

86

83

5: US-W

82

82

82

78

79

80

81

81

6: US-W

12

9

10

9

8

10

12

24

7: EU

85

85

85

79

80

81

83

84

8: US-E

109

104

101

101

105

109

110

104

Total

648

632

622

592

592

599

605

602

Message 94 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Thursday, 12/19/2019 PST.

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2

-3

-4

-5

-6

-7

1: US-W

43

39

42

42

39

39

39

42

2: US-E

97

97

96

97

98

96

102

100

3: EU

69

131

120

115

103

104

95

91

4: US-E

97

93

94

90

85

81

83

86

5: US-W

80

82

82

82

78

79

80

81

6: US-W

60

12

9

10

9

8

10

12

7: EU

80

85

85

85

79

80

81

83

8: US-E

103

109

104

101

101

105

109

110

Total

629

648

632

622

592

592

599

605

Message 95 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10AM, Friday, 12/20/2019 PST.

External notes:

  • All servers are currently operational
  • No new issue reported

 

Region

Current

-1Day

-2

-3

-4

-5

-6

-7

1: US-W

42

43

39

42

42

39

39

39

2: US-E

97

97

97

96

97

98

96

102

3: EU

58

69

131

120

115

103

104

95

4: US-E

97

97

93

94

90

85

81

83

5: US-W

79

80

82

82

82

78

79

80

6: US-W

74

60

12

9

10

9

8

10

7: EU

80

80

85

85

85

79

80

81

8: US-E

102

103

109

104

101

101

105

109

Total

629

629

648

632

622

592

592

599

Message 96 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 97 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 98 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Update 12/23/2019 10:15PM:

As of approx 4PM techincal issues started to arise on some of the Insight VPN servers. As of 9:30PM 3 of 8 proxy servers were out of service. Engineering is in the process of identifying the root cause of these issues and fixing it. Another update will be provided as more information becomes avaliable.

Message 99 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

Message 100 of 295
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