Orbi WiFi 7 RBE973

BR500 Connectivity Issue - Subscribe Here for Updates

BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:30AM, Friday, 3/27/2020, PDT.

 

Current Status: VPN servers are fully functional.

External notes:

·       VPN servers are normal and operational

Message 151 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:30AM, Tuesday, 3/31/2020, PDT.

 

VPN servers are normal and operational.

·        VPN service is normal and operational

·        Some VPN groups may have broken site to site or client to site connections, this was due to that VPN group members are connected to different VPN servers. In most cases, reboot all routers and logout/login all clients should solve the issue. Manual pick VPN server should also help to resolve this issue, to manually migrate VPN group to a different VPN server:

o   Login GUI at https://ip_of_br500/support.html

o   Select a VPN server from available server list and apply it

o   For site to site connection, only need to do this on any of one router only, other routers shall follow, it takes several minutes to move the group

o   For client to site connection, logout client, after router is migrated, login client again.

Message 152 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Thursday, 4/2/2020, PDT.

 

External notes:

VPN servers are operational, brief disconnections have been observed on several servers due to heavy load.

Message 153 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Monday, 4/6/2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 154 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Tuesday, 4/7/2020, PDT.

 

External notes:

VPN servers are operational and normal.

Incident reported between 12:35 AM ~02:10 AM PDT 04/07/20 that group connected to US west coast server had connection issues up to 95 minutes.

Message 155 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:00AM, Monday, April 13, 2020, PDT.

 

External notes:

VPN servers are operational and normal. Between 3:45AM and 7:45AM, small percentage of users might have experienced increased response time for VPN connections, but all connections should have gone through.

Message 156 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

 

10:45AM, Thursday, April 16, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

All VPN group management related issues should have been resolved.

Message 157 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Friday, April 17, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 158 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:15AM, Saturday, April 18, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 159 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:25AM, Monday, April 20, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 160 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Tuesday, April 21, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 161 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:00AM, Wednesday, April 22, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 162 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

11:30AM, Thursday, April 23, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Between 9AM and 10AM, April 23, 2020, PDT, VPN performance issue, some VPN connections might experience intermittent disconnection.

VPN service performance was back to normal at 10AM.

Message 163 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:00AM, Friday, April 24, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 164 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:30AM, Monday, April 27, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 165 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

5:20PM, Thursday, April 30, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Incident:

Intermittent VPN connection issues between 8AM and 4PM, April 30, 2020, PT

Message 166 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

10:10AM, Friday, May 1, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Some VPN connections might have brief disconnections, if problem persists, a router restart might be needed.

Message 167 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:30AM, Monday, May 4, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 168 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:30AM, Thursday, May 7, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 169 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:30AM, Tuesday, May 12, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 170 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:45AM, Wednesday, May 13, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 171 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:00AM, Friday, May 15, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 172 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

9:30AM, Tuesday, May 19, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 173 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:00AM, Thursday, May 21, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 174 of 295
BretD
Admin

Re: BR500 Connectivity Issue - Subscribe Here for Updates

8:40AM, Friday, May 22, 2020, PDT.

 

External notes:

VPN servers are operational and normal.

Message 175 of 295
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