BR500 Connectivity Issue - Subscribe Here for Updates

[BretD]

8:00AM, Tuesday, May 26, 2020, PDT.

External notes:

VPN servers are operational and normal.

[BretD]

9:20AM, Wednesday, May 27, 2020, PDT.

External notes:

VPN servers are operational and normal.

[BretD]

8:50AM, Friday, May 29, 2020, PDT.

External notes:

VPN servers are operational and normal.

[BretD]

9:000AM, Sunday, May 31, 2020, PDT.

External notes:

VPN servers are operational and normal.

[BretD]

9:30AM, Wednesday, June 3, 2020, PDT.

External notes:

VPN servers are operational and normal.

Between 7:45AM and 8:30AM, PT, one of VPN server went out of service, affecting about 9.5% connections.

[BretD]

4:30PM, Thursday, June 4, 2020, PDT.

External notes:

VPN servers are operational and normal.

VPN severs had maintenance restart during last 24 hours, as result, some VPN group may need to restart routers and/or logout/login VPN group again for VPN group fully functional. You only need to do this if you are experiencing issues..

[BretD]

10:00AM, Tuesday, June 9, 2020, PDT.

External notes:

Most client to site and site to site VPN connections have been recovered, if issues persists, you may try following troubleshoot steps:

1.      Restart routers, logout/login Insight VPN clients

2.      Recreate VPN group and re-invite VPN users if possible if restart router does not solve the problem

[BretD]

8:30AM, Thursday, June 11, 2020, PDT.

External notes:

VPN services have been restored to normal status.

VPN connections should have been restored automatically, if not, restart routers, logout/login client should restore connections.

There is known issue: VPN client may see duplicated VPN groups, please select the one with online routers, we will try to clean up duplicates.

[BretD]

6/16/2020 8:15 AM PST

Notes:

A number of connections have dropped. The team is currently investigating.

[BretD]

External notes:

VPN services are normal.

Between 5:30AM and 11:45AM, VPN location service was down. Without location service, VPN servers were not functioning normally.

Service was restored at 11:45AM.

[BretD]

8:00AM, Wednesday, June 17, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:50AM, Thursday, June 18, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:30AM, Tuesday, June 23, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:00AM, Wednesday, June 24, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:30AM, Thursday, June 25, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:20AM, Monday, June 29, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

9:30AM, Tuesday, June 30, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

8:45AM, Wednesday, July 1, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

9:00AM, Monday, July 6, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

10:00AM, Tuesday, July 7, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

10:30AM, Wednesday, July 8, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

9:00AM, Thursday, July 9, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

10:20AM, Friday, July 10, 2020, PDT.

External notes:

VPN services are normal.

[BretD]

9:40AM, Monday, July 13, 2020, PDT.

External notes:

A few users are reporting VPN license issues and connection issues, we are investigating.

[BretD]

9:00AM, Tuesday, July 14, 2020, PDT.

External notes:

Insight VPN service is normal.