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BR500 Insight VPN Client constantly throws Script Error

TuKool
Guide

BR500 Insight VPN Client constantly throws Script Error

 Insight VPN Client seems to work fine. But constantly getting Script Error.

 

An error has occured in the script on this page.

Line 5

Char 4948

Error Not Enough Memory

Url InsightVPNClinet/Bin/js/jquery.sparkline.min.js

 

Anyone else seen this?

Message 1 of 11
DaneA
NETGEAR Employee Retired

Re: BR500 Insight VPN Client constantly throws Script Error

Hi @TuKool,

 

Welcome to the community! 🙂 

 

Kindly answer the questions below:

 

a. On what specific device do you see the script error?  

b. Do you also see the same script error on other devices that has a VPN client connection to the BR500? 

c. How many VPN client devices are connected to the BR500?

d. What is current firmware version of the BR500?

 

Kindly post an image or screenshot of the actual script error you have encountered. 

 

 

Regards,


DaneA

NETGEAR Community Team

Message 2 of 11
TuKool
Guide

Re: BR500 Insight VPN Client constantly throws Script Error

a. On what specific device do you see the script error?

Windows 10 machine with Insight VPN Client

Virtual Windows 7 Machine on same computer

  

b. Do you also see the same script error on other devices that has a VPN client connection to the BR500?

I am only currently using those 2 devices.

 

c. How many VPN client devices are connected to the BR500?

Only those 2 devices.

 

d. What is current firmware version of the BR500?

V5.5.0.1

 

Screen Shot attached.

 

As an additional note, the VPN seems to be working fine. It is just the annoying pop up that occurs every 20 - 30 min or so.

Clipboard01.jpg 

 

Message 3 of 11
DaneA
NETGEAR Employee Retired

Re: BR500 Insight VPN Client constantly throws Script Error

@TuKool,

 

Thank you for your feedback.  Based from your answers, it seems that the memory that is being described from the script error pertains to the actual memory of your PC.  Since your PC is a Windows 10 machine with a virtual Windows 7 in it, it is possible that the PC memory has reached its limit.  

 

 

Regards,

 

DaneA

NETGEAR Community Team 

Message 4 of 11
TuKool
Guide

Re: BR500 Insight VPN Client constantly throws Script Error

I don't think so. Here is a Peformance screen from Task Manager. This is with email and a several other apps open including the virtual machine. Memory is at 70%.Clipboard01.jpg

Message 5 of 11
DaneA
NETGEAR Employee Retired

Re: BR500 Insight VPN Client constantly throws Script Error

@TuKool,

 

This is with email and a several other apps open including the virtual machine. Memory is at 70%.

Let us try this.  On your PC, kindly close all applications such as e-mail, virtual machine and other apps, then open the Insight VPN Client only.  Try to open the VPN tunnel and observe if the same script error will appear.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 6 of 11
TuKool
Guide

Re: BR500 Insight VPN Client constantly throws Script Error

The VPN Tunnel opens and functions just fine. The error does not appear when connecting. But after a while it pops up. I click on Continue running scripts on this page, and it goeas away for a while. Then it pops up again. 

Message 7 of 11
DaneA
NETGEAR Employee Retired

Re: BR500 Insight VPN Client constantly throws Script Error

Hi @TuKool,

 

We do have a Windows 10 computer with Insight VPN client in our laboratory and is able to connected to the VPN tunnel to our BR500 just fine. 

 

Currently, we do not have a Windows 10 computer with virtual Windows 7 installed in it.  Is it possible for you to uninstall the virtual Windows 7 from your Windows 10 computer to further isolate the problem?  If yes, kindly try to uninstall the virtual Windows 7 from your Windows 10 computer then open the Insight VPN Client only and try to open the VPN tunnel.  Observe if the same script error will appear.  

 

 

Regards,


DaneA

NETGEAR Community Team

Message 8 of 11
TuKool
Guide

Re: BR500 Insight VPN Client constantly throws Script Error

With the Virtual Computer shut down, and most other apps closed, I still get the script error. Although it does not seem to be as often.

Message 9 of 11
MrJoshW
NETGEAR Expert

Re: BR500 Insight VPN Client constantly throws Script Error

Hello,

 

The scripting error could be related to Internet Explorer and if you are not using Internet Explorer, you can disable the pop up errors on the Windows 10 system reporting the error. This can be done under:

 

a: Open Internet Explorer.

b: Click the Tools button, and then click Internet Options.

c: Click the Advanced tab, select the Disable script debugging Internet Explorer) and Disable script debugging (Other) check boxes.

d: Clear the Display a notification about every script error check box, and then click OK.

Message 10 of 11
AlexanderChest
Aspirant

Re: BR500 Insight VPN Client constantly throws Script Error

Hey! I have same ERROR with my old VPN client...

In a nutshell,Im install VeePN, this a VPN client establishes a secure, encrypted connection between your device and a private server, hiding your traffic from being seen by others. Of course, the VPN itself can still see your traffic, which is why you should choose a VPN from a company you trust.

Message 11 of 11
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