BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

[NathenB]

I agree that this is typically how it works for me as well. I am just trying to provide info, in the event that tech support may be watching.

[warsawtech]

Things still offline this morning. 

Status is also still listed as performance issues on https://status.netgear.com/insight

Trying to use Insight VPN Client gives me this today:

[tetrawest]

My site-site Insight VPN was off-line for at least 12 hours. Sometime yesterday afternoon until around 6AM this morning. 

I rebooted several times in the evening and it did not help. They were just "on" this morning. I expect Insight server issues, again.

The direct Insight VPN (PC to Site) is still not working. 

Strangely enough, OPEN VPN  (PC to site) was also not working yesterday. It is working this morning. 

[NathenB]

This is typically how my gear acts too, I am not using the site to site VPN, I have tried to build that a few times when we have these outages but its been a no-go. I did try the OPEN VPN setup once, when we were down for a prolonged amount of time with the same results as you. VPN to site is still down. It does look like they updated the status page to show "partial outage", so I am guessing the VPN is working for someone, somewhere. 

[pwill]

Well, doesn't work for me since almost a week 😞

[tetrawest]

Back to the VPN not working.

Site-Site has been down since yesterday afternoon (Insight)

Client to Site is down (Insight)

I can get OpenVPN to work on my Android devices, but not my PCs. 

We are back to "The Bad Times".

This works for a couple of weeks, then it starts to burp, hiccup and die. 

[pwill]

Getting tired. 

After having had issues with not seeing the VPN group at all, now everything seems normal on the insight portal. The tunnel between two BR500s is green. Clients can connect to the VPN, select the group, connect and the remote network subnets show up. Looks great. BUT, clients cannot connect to the local servers and other devices :-(. Non of the local IP's can be reached.

[rjwerth28]

VPN down again....

[pwill]

Fingers crossed: after support intervention I had one month of stable VPN 🙂

/Patrick

[Spr1049nc03]

Very frustrating...
When you Really need it!

[rjwerth28]

Day 2 of no VPN....

[NathenB]

I had to reboot yesterday, and the VPN came back up. I just received a message from a client that they are down, and tested, they are indeed down. Tried a reboot again, no-go. Tried to restart the clients, logged out, killed the task, and the VPN task and then relaunched, no-go. Client connects, slowly, and pings are reporting a mix of time outs, transmit failed, general failure, and reply from a 10.1.7.104 showing Destination host unreachable. I have tried multiple sites, I can confirm that the VPN is down again. 

[NathenB]

Did a little more testing, I am having "sporadic" connectivity. I just ran some pings and am pinging to googles DNS at about 40 ms. When trying to ping trough the tunnel I now have some connectivity, I had 2 replies with one being 2279ms and the other being 283ms. The remaining 3 timed out.

[NathenB]

It appeared about 20 min after my last post that things cleaned up. 

[Tech123123]

Almost 2 years of Contant VPN drops and reboots. Netgear not sure wth you thought you could accomplish by moving us to subscription base making us purchase new hardware and then bending us over so hard. But just wanted to post this as I moved my final client off of the Netgear ecosystem completely. SMH you let me down and cost me tons of money and time I will not be returning.

[eremo]

Insight VPN is down again for me. I was hoping the recent firmware update would help, but it hasn't worked since.

Netgear appears unable to deliver a reliable product, and unwilling to explain what the problem is.

It's just a matter of time before I replace our Netgear equipment. Anyone have recommendations for a small business VPN router?

[NathenB]

Down here as well, both Site to Site and Client to site. Not to mention that when the VPN clients connect they see the same network 6 times.

[rjwerth28]

Down for 2 days now.

I hear Ubiquiti makes a very nice product.

[MrJoshW]

Hello Everyone,

I did get an update from engineering that the VPN outage has been resolved. If you are on the latest firmware the VPN connection will auto connect. If you are unable to re-connect a reboot of the BR500 or changing the VPN proxy to another VPN proxy may be needed to re-connect. 

[rjwerth28]

Hate to tell you, I'm on the latest firmware and today the VPN is still down even after a reboot.

[rjwerth28]

Day 2 of no VPN here....again.  Netgear stinks.

[pwill]

No VPN connection since 2 days after Netgear patched their systems. I see 4 (old) groups in my VPN client. None of them works.

When will Netgear get this chaos under control .... 😞

[rjwerth28]

Day 3 of no VPN.

They will never get control over this as far as I can tell.

I really want my money back.

[YeZ]

There were a few users whose VPN groups have some issues, we have cleared that up. Can you check if it's working now for you? If not, can you priviate message me so we can help you further? 

Thank you.

[rjwerth28]

Officially one week now with no VPN....