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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
YeZ's avatar
YeZ
NETGEAR Expert
Oct 08, 2020

There were a few users whose VPN groups have some issues, we have cleared that up. Can you check if it's working now for you? If not, can you priviate message me so we can help you further? 

Thank you.

pwill's avatar
pwill
Aspirant
Oct 14, 2020

Netgear solved the/my issue with the multiple VPN groups. I hope it keeps the stability I am monitoring for the last days.

 

/Patrick

  • pwill's avatar
    pwill
    Aspirant
    Nov 10, 2020

    I have multiple VPN groups again, no VPN connection and difficulty to login into Insight VPN  ...

    Was there an update?

  • YeZ's avatar
    YeZ
    NETGEAR Expert
    Nov 10, 2020

    Please email us your BR500 serial number(s) to insight-feedback@netgear.com and we'll help you look into that. Thank you. 

  • rjwerth28's avatar
    rjwerth28
    Guide
    Dec 01, 2020
    Another day with no site to site VPN
  • pwill's avatar
    pwill
    Aspirant
    Dec 02, 2020

    Same here on monday ...

  • rjwerth28's avatar
    rjwerth28
    Guide
    Dec 10, 2020
    2 more days with no VPN.

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