BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

[MrJoshW]

rjwerth28,

What is the issue that you are running into? Unable to connect? Manage VPN groups? Do you have a screenshot of the error?

[warsawtech]

After 3 days my new Instant VPN group showed up. Could add one router to group that took 2 days before it showed up. Now cannot add the second router to the group. Keeps saying

[pwill]

Netgear solved the/my issue with the multiple VPN groups. I hope it keeps the stability I am monitoring for the last days.

/Patrick

[warsawtech]

Other images didn't show

[MrJoshW]

warsawtech,

With your issue, are you able to great a new VPN group? or do you receive the same error?

[rjwerth28]

Looks like I'm finally back up and running after being down for a week+.

The issue is always the same.  I get a Broken Connection indicator on my Insight App on my phone which means I no longer have connection between my two sites.  When that happens, I do not get off-site backups on my file server nor can I access anything on either site remotely.

[YeZ]

Sorry for the inconvience this has brought to you. 

Your issue was due to the artifact on some BR500s when last time we had the VPN server stability issue, your two BR500 routers were connected to two different proxy servers and couldn't establish the site-2-site connection. A reboot of both routers should make them connect to the same server to re-establish the connection. 

Next time,  after we bring back the service to operational, if you still see broken connection, please try to reboot both sides. If that still does not work, you can contact us. 

Thank you for your understanding. 

[warsawtech]

Deleted the new Group and created another new group and was able to add the two routers. Now my Insight VPN client won't connect to the group

[YeZ]

Does the VPN site-2-site connection work? 

Are you running the client on Windows or Mac? 

[warsawtech]

I can ping from site2site both ways when I log into those sites.

[MrJoshW]

Hello,

If possible, can you private message me the serial number of the device? We can get a support case opened up and issue opened for engineering on this.

[pwill]

I have multiple VPN groups again, no VPN connection and difficulty to login into Insight VPN  ...

Was there an update?

[YeZ]

Please email us your BR500 serial number(s) to insight-feedback@netgear.com and we'll help you look into that. Thank you. 

[rjwerth28]

Another day with no site to site VPN

[pwill]

Same here on monday ...

[rjwerth28]

2 more days with no VPN.