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Forum Discussion

BretD's avatar
BretD
Administrator
Oct 24, 2019

BR500 VPN Currently Experiencing Intermittent Connectivity Issues - Reply Thread

Update Oct 30, 2019 Dear NETGEAR BR500 customers,   Over the past two weeks we have experienced extreme instability with our VPN cloud ecosystem.  We believe it is due to the scale of custo...
Troubleshooting
warsawtech's avatar
warsawtech
Tutor
Oct 15, 2020

Deleted the new Group and created another new group and was able to add the two routers. Now my Insight VPN client won't connect to the group

YeZ's avatar
YeZ
NETGEAR Expert
Oct 15, 2020

Does the VPN site-2-site connection work? 

Are you running the client on Windows or Mac? 

  • warsawtech's avatar
    warsawtech
    Tutor
    Oct 15, 2020

    I can ping from site2site both ways when I log into those sites.

  • MrJoshW's avatar
    MrJoshW
    NETGEAR Employee Retired
    Oct 15, 2020

    Hello,

     

    If possible, can you private message me the serial number of the device? We can get a support case opened up and issue opened for engineering on this.

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