BR500 VPN Service Interruption Resolved Aug-14-2019
Valued BR500 Customers/Users,
In the past several days, we detected a VPN service interruption due to a rate limiting issue that was triggered by recent load on the VPN servers. Our engineering team responded with utmost urgency focused on recovery working around the clock to identify the root cause and the resolution. We have identified the issue and the fix was deployed on August 14, and VPN services should be back to normal. We apologize for the service interruption and appreciate your trust in NETGEAR for your networking solutions. Please visit the BR500 Support pages for all of the latest support articles and information.