Discussion stats
  • 3 replies
  • 1238 views
  • 1 kudo
  • 2 in conversation
Announcements

Top Contributors
Reply
Highlighted
Guide

BR500 connection problem

Hello everyone. I bought a br500, I recorded it on insight and the light of the cloud has become blue. The problem is that I can never connect. Always compute: an error occurred while processing the request. The br500 is in DMZ behind another router and the firmware is update. What is the problem?
Message 1 of 4

Accepted Solutions
Highlighted
Guide

Re: BR500 connection problem

Hi..You can try resetting it, then register it and configure it only through the cloud .

View solution in original post

Message 4 of 4

All Replies
Highlighted
Guide

Re: BR500 connection problem

Now it's all ok..
Message 2 of 4
Highlighted
Aspirant

Re: BR500 connection problem

What did you do to fix it
I have a BR500 sat in my small office behind another router, internet works fine but any cloud services or VPN will not work. No blue light for cloud
Message 3 of 4
Highlighted
Guide

Re: BR500 connection problem

Hi..You can try resetting it, then register it and configure it only through the cloud .

View solution in original post

Message 4 of 4