BR500 connection problem

[Retired_Member]

Hello everyone. I bought a br500, I recorded it on insight and the light of the cloud has become blue. The problem is that I can never connect. Always compute: an error occurred while processing the request. The br500 is in DMZ behind another router and the firmware is update. What is the problem?

[Retired_Member · Accepted solution]

Hi..You can try resetting it, then register it and configure it only through the cloud .

[Retired_Member]

Now it's all ok..

[JelliottUK]

What did you do to fix it
I have a BR500 sat in my small office behind another router, internet works fine but any cloud services or VPN will not work. No blue light for cloud

[Retired_Member · Accepted solution]

Hi..You can try resetting it, then register it and configure it only through the cloud .