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Re: BR500 still resetting itself back to factory defaults
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Okay still looking for some answers on this issue. In the last three weeks our BR 500 has reset itself 4 times. Yesterday it did it twice in a six hour span.
I already did the standard playbook of hit reset button, blow current firmware on AGAIN, reconfigure it fresh at 4:30 PM yesterday, at 10 PM it reset itself back to factory default again.
Wondering if Netgear put something in the firmware to save troubleshooting time and it does it own reset and reboot for you.
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We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.
Regards,
JohnCarloV
NETGEAR Community Team
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Re: BR500 still resetting itself back to factory defaults
I was a few days late in submitting a ticket and my 90 days were up. Out of desparation I went ahead and purchased a one year service contract. One phone call and I had a RMA and another one coming.
Tricky way to get more money out of me since things hadn't been right for quite awhile and support sucked until I purchased a service contract
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We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.
Regards,
JohnCarloV
NETGEAR Community Team
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Re: BR500 still resetting itself back to factory defaults
Well it has just been 4 days, but no problems YET. I hope this solves the issue. My concern is that I need to deploy around 10 of this model around the country (US) where having it reset itself is going to leave me with some very mad clients.
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Re: BR500 still resetting itself back to factory defaults
Thank you for considering the BR500. It could probably just a hardware issue to this specific unit that the memory is not keeping your recent configuration.
Regards,
JohnCarloV
NETGEAR Community Team