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BR500 still resetting itself back to factory defaults

Okay still looking for some answers on this issue. In the last three weeks our BR 500 has reset itself 4 times. Yesterday it did it twice in a six hour span.

I already did the standard playbook of hit reset button, blow current firmware on AGAIN, reconfigure it fresh at 4:30 PM yesterday, at 10 PM it reset itself back to factory default again. 

Wondering if Netgear put something in the firmware to save troubleshooting time and it does it own reset and reboot for you.

Model: BR500|Insight Instant VPN Router
Message 1 of 5

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NETGEAR Moderator

Re: BR500 still resetting itself back to factory defaults

@warsawtech,

 

We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.

 

Regards,

 

JohnCarloV

NETGEAR Community Team

View solution in original post

Message 3 of 5

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Re: BR500 still resetting itself back to factory defaults

I was a few days late in submitting a ticket and my 90 days were up. Out of desparation I went ahead and purchased a one year service contract. One phone call and I had a RMA and another one coming.

Tricky way to get more money out of me since things hadn't been right for quite awhile and support sucked until I purchased a service contract

Model: BR500|Insight Instant VPN Router
Message 2 of 5
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NETGEAR Moderator

Re: BR500 still resetting itself back to factory defaults

@warsawtech,

 

We apologize for the inconvenience this may have caused you. I hope that the replacement unit may fix your issue immediately.

 

Regards,

 

JohnCarloV

NETGEAR Community Team

View solution in original post

Message 3 of 5
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Re: BR500 still resetting itself back to factory defaults

Well it has just been 4 days, but no problems YET. I hope this solves the issue. My concern is that I need to deploy around 10 of this model around the country (US) where having it reset itself is going to leave me with some very mad clients.

Model: BR500|Insight Instant VPN Router
Message 4 of 5
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NETGEAR Moderator

Re: BR500 still resetting itself back to factory defaults

@warsawtech,

 

Thank you for considering the BR500. It could probably just a hardware issue to this specific unit that the memory is not keeping your recent configuration.

 

Regards,

 

JohnCarloV

NETGEAR Community Team

Message 5 of 5