Orbi WiFi 7 RBE973

Cloud/VPN

Spr1049nc03
Tutor

Cloud/VPN

What a time for thid VPN to crap out.   

 

I CANNOT ge the original BR500 to see the could or VPN so I bought another. I registed and upgraded firmware and I still cannot add any router to the VPN to get it back working.  I have done all the restarts reconfig and still no luck it is online and insight will NOT see it to add to VPN.   

 

What am I missing

Model: BR500|Insight Instant VPN Router
Message 1 of 12
DaneA
NETGEAR Employee Retired

Re: Cloud/VPN

@Spr1049nc03,

 

We apologize for the inconvenience this has caused you.  Found out that you already opened a support ticket with NETGEAR Support regarding your concern.  You may post here the progress of your support ticket.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

There has been 0 progress  I have internet but it will not connec to the could. 

Model: BR500|Insight Instant VPN Router
Message 3 of 12
DaneA
NETGEAR Employee Retired

Re: Cloud/VPN

@Spr1049nc03,

 

I got a feedback from the higher tier of NETGEAR Support that issues with VPN should be resolved already.  VPN services should be operational as of this time.  To check, click here.  Kindly try to configure in your end. 

 

If the same problem occurs, you can follow-up and send a message on your support ticket so that the NETGEAR Support expert assigned to it will contact you. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 4 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

Still not working I cannot add roputer to cloud or VPN 

 

BRAND new router and will not connect to cloud  and older router under warenty will NOT connecto to cloud or VPN . 

 

New router does not show up on devices as router. 

Model: BR500|Insight Instant VPN Router
Message 5 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

And the two other routers will not connect to vpn 

Message 6 of 12
DaneA
NETGEAR Employee Retired

Re: Cloud/VPN

@Spr1049nc03,

 

Found out from the NETGEAR Support Team that all is working on your end.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 7 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

WAS working 

 

All went down again within 2 days  

 

VERY disapointing

Message 8 of 12
DaneA
NETGEAR Employee Retired

Re: Cloud/VPN

@Spr1049nc03,

 

Just an update.  All Insight Core Services are now operational.  You may check it here.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 9 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

Was working for a day.

 

Down once again rebooted deleted from VPN group

 

This is horrible

Model: BR500|Insight Instant VPN Router
Message 10 of 12
DaneA
NETGEAR Employee Retired

Re: Cloud/VPN

@Spr1049nc03,

 

We apologize again for the inconvenience.  As an update, all Insight Core Services are operational again.  You may check it here.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 11 of 12
Spr1049nc03
Tutor

Re: Cloud/VPN

It is all working for now and I am keeping my fingers crossed. 

 

Thank you for the link,

Message 12 of 12
Discussion stats
  • 11 replies
  • 1825 views
  • 2 kudos
  • 2 in conversation
Announcements