Orbi WiFi 7 RBE973
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Error "bad message length" on VPN log

raphaca
Aspirant

Error "bad message length" on VPN log

I am unable to connect to my server eventhough the tunnel is open. I get the VPN log error: bad message length (132 bytes).

Any idea?

Thank you!

Model: FVS318v3|Cable/DSL ProSafe VPN Firewall with 8-port switch
Message 1 of 4
DaneA
NETGEAR Employee Retired

Re: Error "bad message length" on VPN log

Hi raphaca,

 

Welcome to the community! 🙂

 

Kindly answer the questions below:

 

a. Was the VPN connection working fine before on your FVS318v3?
b. Do you have a box-to-box VPN connection or client-to-box VPN connection?

c. Are there any changes made within your network or any changes in the settings of the FVS318v3?

c. What is the current firmware version of your FVS318v3?

 

Let me share this link I found online and this might help.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 4
raphaca
Aspirant

Re: Error "bad message length" on VPN log

Hello DaneA,

 

Thank you for your reply and welcoming me!

 

Here are the answers;

- Yes, it has been working. I even changed platform on the client from Win 7 Pro to Win 10. Initaily had problem but the compatilti tool fix it.

- Client to box using ProSafe VPN Client Professional version 5.14

- No changes and I can access the server with other clients

- FVS318v3 firmware is v3.0_28

 

Thank you and best regards,

 

Rapha

Message 3 of 4
DaneA
NETGEAR Employee Retired

Re: Error "bad message length" on VPN log

Hi raphaca,

 

Kindly try to use the latest VPN Client Professional v6.30.001 then check if same problem occurs.  Here is the link where you can download the latest VPN Client Professional v6.30.001.  

 

Also, if ever there are software firewall/s or anti-virus running on your PC/laptop, kindly disable it or uninstall it for the meantime to isolate the problem.  I also suggest using other PC/laptop to isolate the problem.

 

 

Regards,

 

DaneA

NETGEAR Community Team

 

Message 4 of 4
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