Orbi WiFi 7 RBE973
Reply

Re: FVS336GV3 loses WAN connection

dsteinbo
Aspirant

FVS336GV3 loses WAN connection

We have an FSV336GV3 Prosafe Firewall.  It is using the latest firmware (version 4.3.5-3).  It is connected to an Xfinity labeled DOCIS 3 cable modem.  Periodically (like once a week at times) it loses its connection to the WAN over WAN port #1 (I have not tried WAN port #2).  When I log into the firewall and check the status of the WAN connection, the display indicates that it is connected, however there is NO traffic.  When I "renew" the lease, this typically restores the actual connection and traffic over the Internet is restored.  I have no idea why this is happening and would appreciate any suggestions on how to prevent it that other users might have to offer.

Model: FVS336Gv3|ProSafe dual WAN gigabit firewall with SSL and IPSec VPN
Message 1 of 11

Accepted Solutions
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

Thanks for the feedback.  I'm glad to know that your internet connection through the FVS336Gv3 is still up and running.  

 

I research about the logs you posted and found out that these logs are generated when there is malformed packet detected. When a packet with error is received by the interface of the router, it will throw this log and dropping the packet.  The 'error code 10' is a length mismatch error.  

 

Since the internet connection through the FVS336Gv3 is now fine and if ever the logs your posted is not of your concern as of the moment, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 

 

Regards,

 

DaneA

NETGEAR Community Team

View solution in original post

Message 11 of 11

All Replies
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

Hi dsteinbo, 

 

Let us isolate the problem.  Kindly answer the questions below:

 

a. If you will connect a PC or laptop directly to the Xfinity cable modem, is the internet connection just fine?

b. Are there any recent changes on the settings of the FVS336Gv3 or within your network setup that might have triggered the problem?

c. Have you tried to factory reset the FVS336Gv3 then reconfigure it from scratch and check if the same problem will occur?

 

I suggest you to try using WAN 2 port and observe if same problem will occur.  Let us know the result.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 11
dsteinbo
Aspirant

Re: FVS336GV3 loses WAN connection

Thank you for your quick reply.  There have been no recent changes that would cause this behavior.   The behavior has been going on for several months--I just didn't bother to ask Netgear for diagnostic suggestions until now.  I have connected the unit to a different port on the Comcast/Xfinity cable modem to see if that makes any significant difference.  The time interval between Internet connection "failures" can be as little as a day or as long as several weeks.

 

As I try each one I will let you know the results  (Are there particular elements I should "log" in the unit's log that would provide useful information to you?  If so please let me know and I will enable them.

Model: FVS336Gv3|ProSafe dual WAN gigabit firewall with SSL and IPSec VPN
Message 3 of 11
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

Since you have connected the FVS336Gv3 to a different port on the Comcast/Xfinity cable modem, it seems that the cable modem you have is a combination of modem & router.  With regard to this, you have a Double NAT scenario wherein a router (which is your FVS336Gv3) is behind another router (the Comcast/Xfinity cable modem-router).  I suggest you to set the Comcast/Xfinity cable modem to bridge mode so that the Public WAN IP Address will be registered on the FVS336Gv3.  Then observe the internet connection through the FVS336Gv3 if the same problem will occur.

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 4 of 11
dsteinbo
Aspirant

Re: FVS336GV3 loses WAN connection

The Xfinity/Comcast cable modem has always been operating in "bridge mode."  We do NOT have a double NAT situation.  The Netgear firewall/router receives a WAN IP address from the Comcast cable modem.  The Netgear firewall/router then functions as the DCHP server for our LAN.

 

We  haven't had the Internet connection fail since I changed which port on the cable modem we are using.  We will have to see if using a different LAN port on the cable modem solves the problem (we need to give it at least a week to see if that is the source of the problem).  

 

I will update this post as soon as I have learned anything more.

 

Thank you!!

 

Model: FVS336Gv3|ProSafe dual WAN gigabit firewall with SSL and IPSec VPN
Message 5 of 11
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

I just want to follow-up on this.  How is your internet connection through the FVS336Gv3? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 6 of 11
dsteinbo
Aspirant

Re: FVS336GV3 loses WAN connection

Dane:

 

Thank you for checking in with me.  So far the Internet connection through the FVS336GV3 has stayed up (ever since I moved the Ethernet cable to a different LAN port on the cable modem).  I am wondering whether the cable "end" was not properly "seated" in the original LAN port and that was causing the connection to intermittentlly fail.  Alternatively, could it be that that particular LAN port on the cable modem's built in four port gigabit Ethernet switch is failing?

 

I will let you know if there is any change!

 

Thanks again for hour help!!

Model: FVS336Gv3|ProSafe dual WAN gigabit firewall with SSL and IPSec VPN
Message 7 of 11
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

Thanks for the feedback.  I'm glad to know that the internet connection through the FVS336Gv3 has stayed up. 🙂  

 

I agree that it could be possible that the cable end was not properly inserted into the LAN port of the cable modem to where it was connected before and it is also possible that this LAN port of the cable modem could be faulty.  For now, kindly observe further the internet connection through the FVS336Gv3.

 

Keep us posted.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 8 of 11
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

I just want to follow-up again.  Is your internet connection through the FVS336Gv3 still up until now? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 9 of 11
dsteinbo
Aspirant

Re: FVS336GV3 loses WAN connection

Hi Dane:

 

Yes, the WAN connection is still up.

 

Below is part of the most recent log file (for one week)  I have the log reporting only on the WAN interface.  This log looks normal to me (I am assuming that the dropped packets are just incoming packets that the SPI firewall is rejecting).  I am beginning to think that the problem was solved by changing LAN ports on the cable modem.

 

Dan

[disteinbo]Sun Aug 13 06:10:51 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] eth0.1: del 01:00:5e:7f:ff:fa mcast address from master interface
[disteinbo]Sun Aug 13 06:10:51 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] eth0.1: add 01:00:5e:7f:ff:fa mcast address to master interface
[disteinbo]Sun Aug 13 10:53:10 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 10:53:10 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 10:53:10 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 10:53:15 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 10:53:15 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 10:53:15 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:20 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:20 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:20 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:25 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:25 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 11:05:25 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 16:17:16 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 16:17:16 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 16:17:16 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Sun Aug 13 16:37:31 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (313 bytes)
[disteinbo]Sun Aug 13 16:52:06 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Mon Aug 14 05:28:12 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 05:28:12 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 05:28:12 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 05:31:02 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 05:31:02 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 05:31:02 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 17:46:50 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Mon Aug 14 17:48:00 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Mon Aug 14 20:49:11 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 20:49:11 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 20:49:11 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Mon Aug 14 22:37:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 00:06:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 05:59:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 05:59:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 05:59:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 06:00:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 06:00:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 06:00:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:19 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:19 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:19 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:24 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:24 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 09:43:24 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 10:58:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 10:58:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 10:58:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 11:01:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 11:01:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 11:01:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:19:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:19:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:19:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:22:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:22:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:22:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:44:39 2017((GMT-0800)) [disteinbo][SSLVPN][SSLVPN]  SSL_INFO : Login Successful for geardomain user admin(Admin) from host 192.168.1.63

[disteinbo]Tue Aug 15 12:45:45 2017((GMT-0800)) [disteinbo][SSLVPN][SSLVPN] SSL_INFO :user admin is Logged-Out successfully from host 192.168.1.63

[disteinbo]Tue Aug 15 12:46:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:46:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:46:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:46:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:46:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 12:46:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 14:59:59 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 15:38:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (309 bytes)
[disteinbo]Tue Aug 15 15:38:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Tue Aug 15 15:38:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Tue Aug 15 15:38:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Tue Aug 15 15:38:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:24:44 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:27:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:30:54 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:37:04 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:40:09 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:52:29 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:55:34 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 16:58:39 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 17:04:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 17:04:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 17:04:49 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] Port 0 receive error code 10, packet dropped
[disteinbo]Tue Aug 15 17:58:40 2017((GMT-0800)) [disteinbo][Kernel][KERNEL] xt_TCPMSS: bad length (589 bytes)

Model: FVS336Gv3|ProSafe dual WAN gigabit firewall with SSL and IPSec VPN
Message 10 of 11
DaneA
NETGEAR Employee Retired

Re: FVS336GV3 loses WAN connection

@dsteinbo,

 

Thanks for the feedback.  I'm glad to know that your internet connection through the FVS336Gv3 is still up and running.  

 

I research about the logs you posted and found out that these logs are generated when there is malformed packet detected. When a packet with error is received by the interface of the router, it will throw this log and dropping the packet.  The 'error code 10' is a length mismatch error.  

 

Since the internet connection through the FVS336Gv3 is now fine and if ever the logs your posted is not of your concern as of the moment, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 

 

Regards,

 

DaneA

NETGEAR Community Team

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