I don't see this fixed anytime soon. The locking issue has existed since I purchased the router ~2yrs ago. I replaced mine with a Ubiquiti Edgerouter Lite and it has been rock solid (it is also faster). Best part is that it is cheap on Amazon. I hope NetGear gets it's act together and fixes their router, it is a nice piece of gear, but is way too flaky for me to keep on-line.
We apologize for this inconvenience. As of now, there are a small number of customers that have contacted the technical support regarding similar issues and are working with our support team and engineering teams to diagnose and resolve the issue. Hopefully, this issue will be fixed as soon as possible.
shiekh, you can't do a GUI reboot? LIke I said, the last time I did a GUI reboot was Oct 9, 2016. I never had any issues after that. Of course I never pull the AC plug out. I did an update yesterday afternoon, it is now over 24 hours. Again no issues. But again, I never pull my AC plug out to test. My Router is stable now, and I don't wanted to f@#k around with it.
The DMZ is still screwed.. But I don't really need it.
At one point even I had it running for 1 month, but by a different method: start it up with little connected (just the WAN as I recall), give it lots of time (20 mins maybe) before plugging the rest in.
Hurray! At 7:30AM on October 29th, my power went out for about 20 seconds... I didn't have to go into work today, so I went back to sleep. Got up around 8:30 and (almost) EVERYTHING CAME BACK UP WITH ZERO INTERVENTION!!!
I have Charter Internet, Phone, TV. The TV worked, the internet worked, but the phone didn't... I have NEVER had to unplug/replug in the phone thing to get it to work (I've had it for years), but I guess I needed to this time?
I'm still on 4.3.4-1 and don't plan on updating any time soon as this one seems to work for me. I hope everyone else gets theirs figured out.
Well, give it 24 hours. My VPN Router after a power down, it didn't lose the internet in 10 minutes. It lose it somewhere from 5 hours to 28 hours. Give it 2 days, before you celebrate. I updated my firmware last week on the 22nd. My Router only stay up for about 26 hours before my internet went dead on the 23rd. Did a GUI reboot. It is good so far, so that already 6 days.
Have you had any updates on this? I have updated to the fvs316v2 from the older v1 device. It has crashed 3 nights in a row. Yesterday i down graded the firmware from 4.3.4-2 to the previous version. It crashed overnight again.
Before sending it back is there anything that can be done?
We apologize for this inconvenience. As of now, there are a small number of customers that have contacted the technical support regarding similar issues and are working with our support team and engineering teams to diagnose and resolve the issue. Hopefully, this issue will be fixed as soon as possible.
Thanks,
It has been about 6 weeks now; any news about a fix?
Ugh... Mine has been up since October 30th (I did have to reboot via GUI) I'm still on 4.3.4-1. When the power went out, everything came back up like it was supposed to. Interesting what cclo said about losing his internet between 5-28 hours. Mine would always go out within 10 minutes.
But everything has worked fine. I even had Charter come out and run another line from my house to the pedestal as something was wonky on their end and as soon as the cable modem came back, so did the internet light on my router, so I'm pumped about that.
I still need the power to go out a few more times with me rebooting via the GUI to see if everything is how it should be. I'm fine with rebooting from the GUI as long as it works, but in the not too distant past nothing short of luck seemed to make the connection stay. I'd like for it to work without having to reboot from the GUI, but the netgear guys said that is known to "fix" stuff, and if it works I'll run with it.
Rebooting by the GUI is a NOT an option for me as it is still being used when I am not around, so I need it to be able to come up by itself after a power glitch.
I understand completely. That's why I was so pumped when it came on by itself after the first power outage last month, but then the 2nd power outage it came back by itself, then the internet light went out 20 hours or so later (the next day) But I was here when the kids said, "IT'S NOT WORKING!" and sure enough, the internet light was out.
BUT... Here is where it was different than before, I didn't have to unplug/replug it back in. I just went into the GUI and rebooted. It has NEVER done that for me before.
I gave up waiting....not sure Netgear will ever fix the issue. You can see my solution earlier up in the replies. My new solution is rock solid, secure, and just works. I work from home 90% of the time and the wife and kids are on the Internet all the time. I need something that just works and doesn't need manual intervention.
I really wish Netgear would get it together and either offer a replacement or fix the existing HW. There is an issue here and it has been there through many revisions of Firmware.
Model: FVS318Gv2|ProSafe gigabit 8 port VPN firewall
One port is for my guest network, one for the WAN, and one to my main switch.
It also does deep packet analysis...and has the HW to handle High Speed Internet links (1 Gig)
Using the setup wizard automatically sets up the firewall with the between the WAN and LAN. I also setup a firewall between the Guest and Home network. My house guests have an easy access password and they cannot see anything on the main net.
Again, I'm not trying to bash Netgear...I really liked their unit when it worked.
