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Help Connecting with the VPN Client

vpn-help
Aspirant

Help Connecting with the VPN Client

Netgear support did a wonderful job helping me configure the hardware and VPN Lite on one Windows 10 computer (Case# 40683367) but I would like to install the client on an additional computer but I'm getting errors.

 

I attempted to install Lite from the CD but I received, "Activation Error: 70: Internal Error." 

So I attempted to install the pro version for 30 days.  I imported the configuration from a working Lite version but I also cannot get it to connect. 

 

The console shows:

0181205 23:51:21:712 [VPNCONF] TGBIKE_STARTED received
20181206 00:21:05:112 [VPNCONF] TGBIKE_STOPPED received
20181206 00:21:07:896 Reading configuration...
20181206 00:21:07:959 IKEv1 configuration detected
20181206 00:21:07:959 No IKEv2 configuration
20181206 00:21:07:959 No SSL configuration
20181206 00:21:08:037 [VPNCONF] TGBIKE_STARTED received
20181206 00:21:59:508 Default (SA Ikev1Gateway-Ikev1Tunnel-P2) is opening.
20181206 00:22:00:592 Default (SA Ikev1Gateway-P1) SEND phase 1 Aggressive Mode  [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID] [VID]
20181206 00:22:01:277 Default (SA Ikev1Gateway-P1) RECV phase 1 Aggressive Mode  [HASH] [SA] [KEY_EXCH] [NONCE] [ID] [NAT_D] [NAT_D] [VID] [VID] [VID] [VID]
20181206 00:22:01:292 Default (SA Ikev1Gateway-P1) SEND phase 1 Aggressive Mode  [HASH] [NAT_D] [NAT_D]
20181206 00:22:01:292 Default phase 1 done: initiator id remote.com, responder id local.com
20181206 00:22:01:292 Default (SA Ikev1Gateway-P1) renewal in 3337 seconds (01:17:38)
20181206 00:22:01:448 Default (SA Ikev1Gateway-P1) RECV Transaction Mode  [HASH] [ATTRIBUTE]

 

Can someone please tell me how I can get this to work?

Thanks

 

Model: FVS336Gv2|PROSAFE DUAL WAN GIGABIT FIREWALL WITH SSL & IPSEC VPN
Message 1 of 4

Accepted Solutions
DaneA
NETGEAR Moderator

Re: Help Connecting with the VPN Client

Hi @vpn-help,

 

Welcome to the community! Smiley Happy 

 

It seemed that your concern is similar to the article below.  Kindly access and try the steps indicated.

 

Error when activating VPN Client software on Windows 8

 

If ever your concern got resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 


Regards,

 

DaneA

NETGEAR Community Team

View solution in original post

Message 2 of 4

All Replies
DaneA
NETGEAR Moderator

Re: Help Connecting with the VPN Client

Hi @vpn-help,

 

Welcome to the community! Smiley Happy 

 

It seemed that your concern is similar to the article below.  Kindly access and try the steps indicated.

 

Error when activating VPN Client software on Windows 8

 

If ever your concern got resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 


Regards,

 

DaneA

NETGEAR Community Team

View solution in original post

Message 2 of 4
vpn-help
Aspirant

Re: Help Connecting with the VPN Client

Thanks.  Checking the box for Windows 7 compatability mode allowed activate the Lite version of the software and attempt a connection but it shows an invalid password.  So, I'm closer.

 

BTW:  NetGear support is awesome!   I requested a license key for the client becuase the hardware / software was purchased in 2014 but never used and the NetGear support spent 2 - 3 hours over 2 days on the phone helping us configure the system.  Truly amazing.  The case number is in the first posting.

Message 3 of 4
vpn-help
Aspirant

Re: Help Connecting with the VPN Client

It works. Thanks for your help.   I logged into the router remotely and found 2 settings that also needed changed.VPN-setting.pngVPN-setting1.png

Message 4 of 4
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