ProSafe SRX5308 How update firmware 3.0.8 to 4.3.4 by old CLI

[sjosy]

Hello, community!

I have a problem. I want update firmware 3.0.8 to 4.3.4, but i can't, because web-interface tell me about "error SSL vertion" (tried: FireFox, Chrome, IE 11). When I used console-cable, I see CLI with old commands (I found manual CLI to this device model, but they didn't work). Based on this I have some questions:

How to connect by web-interface? or How to put on device new firmware by CLI with old commands (I think this CLI is cut UNIX)? (interested commands syntax) or Maybe someboby have manual CLI to firmware 3.0.8?

P.S> Excuse me for my English. 

[sjosy · Accepted solution]

Hi DaneA,

I tried your variant with TFTP. It didn't help. Maybe the 'root' pass , not 'admin', is needed, but I don't know it.

I've found a solution: used a PC with Win XP & IE 8 on board, connected via web-interface, updated the firmware and voila - it's alive!

Thank's for your help. 

This discussion may be closed.

Regards,

Sjosy

[DaneA]

Hi sjosy,

Welcome to the community! 🙂 

Kindly answer the questions below:

a. Have you tried using other PC/laptop then tried to access the web-GUI of the SRX5308 via a wired connection?

b. Have you tried to perform a factory reset on the SRX5308 then try to access its web-GUI?

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team

[sjosy]

Hi DaneA,

a. Yes. The result is the same.

b. Yes. It's the first thing I did, because an authorization data lost.

[DaneA]

Hi sjosy,

Let us try to power reset the SRX5308.  Here are the steps below:

1. Disconnect the SRX5308 from your existing network and make sure its turned on.  Get a straightened paper clip.

2. Insert the paper clip to the factory defaults hole then press and hold the factory reset button inside it for 30 seconds.

3. After 30 seconds, turn off the SRX5308 while you still continue to press and hold the factory reset button.  Wait for 5 seconds.

4. After 5 seconds, turn on the SRX5308 while you still continue to press and hold the factory reset button.  Wait for another 5 seconds.

5. After 5 seconds, release the paper clip from the factory reset button.  Wait for the SRX5308 to boot up properly.

6. Connect a PC/laptop directly to any LAN port of the SRX5308 then try to access the web-GUI.  

Let us know the results.

Regards,

DaneA

NETGEAR Community Team

[sjosy]

Hi DaneA,

The result is the same.

I noticed browser write about the server used cipher RC4, that is not used. Tried to use old versions of some browsers. The result is the same. Tried to tune on RC4 in Firefox. The result is the same.

[DaneA]

Hi sjosy,

I suggest you to open an online case with NETGEAR Support at anytime.  Kindly state your concerns and the troubleshooting steps that we did for further assistance.

Regards,

DaneA

NETGEAR Community Team

[DaneA]

Hi sjosy,

Were you able to open an online case with NETGEAR Support?  If yes, kindly keep us posted about the progress of it.

Regards,

DaneA

NETGEAR Community Team

[sjosy]

Hi DaneA,

Sorry, I can't be engaged in the decision of this problem right now, I have a problems at work. When can I return to this issue, be sure to communicate the results.

[DaneA]

Hi sjosy,

It is alright.  🙂 I have just thought of this article below and let me share it to you on how to upload firmware using TFTP:

How to upload firmware to a NETGEAR router using TFTP

You may post your updates on this forum thread at anytime as well as you can open an online case with NETGEAR Support at anytime you want for further assistance. 

Regards,

DaneA

NETGEAR Community Team

[sjosy · Accepted solution]

Hi DaneA,

I tried your variant with TFTP. It didn't help. Maybe the 'root' pass , not 'admin', is needed, but I don't know it.

I've found a solution: used a PC with Win XP & IE 8 on board, connected via web-interface, updated the firmware and voila - it's alive!

Thank's for your help. 

This discussion may be closed.

Regards,

Sjosy

[DaneA]

Hi sjosy,

I'm glad that you have resolved the problem.  🙂 

Feel free to post your future concerns here in the community.

Regards,

DaneA

NETGEAR Community Team