Problems setting IPSec on Insight Portal

[lokyc]

Hi
Due to the authentication requirements by remote router, I have to use the cloud portal to set the IPSec policy. However I keep getting an error message regarding the preshared key which does fulfil all the criteria. And doesn't matter if I enter any other combinations. What is going on?

[JohnC_V]

@lokyc,

Welcome to our community! 🙂

It seems that you are having issues with your BR500. May I know if the router is running on its latest firmware version? You may download the latest version here.

Does it work before or this is an initial setup?

Regards,

John

NETGEAR Community Team