Orbi WiFi 7 RBE973
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Random tunnel disconnects.

I_am_jbcbussoft
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Random tunnel disconnects.

I have a tunnel setup using a FVS318N and two VPNG01L clients. One of these is rock solid with no problems. The other randomly drops out. I would like to determine what is the problem but the log files aren't always available due to restarts etc. Is there a way to capture the VPN log files from the client side? iI was notified of a connection loss at 11:44AM. I got there and the logs from that time were gone. In the log I found these two lines:

(I had to type these)

 

20160708 12:11:43:734 Default (SA Ikev 1Gateway-P1) SEND Informational [HASH] [DELETE]

20160708 12:11:43:734 Default <Ikev 1Gateway-Ikev-Tunnell-P2> deleted

 

I terminated the connection manually and got these:

(Once again I typed these)

 

20160708 12:20:05:881 Default (SA Ikev 1Gateway-P1) SEND Informational [HASH] [DELETE]

20160708 12:20:05:881 Default <Ikev 1Gateway-Ikev-Tunnell-P2> deleted

 

So my manual disconnect and an unwanted disconnect look the same. How do I determine what is going on?

 

 

 

Model: FVS318N|ProSafe Wireless N 8 port gigabit VPN firewall,VPNG01L|ProSafe VPN Client Professional (1-user)
Message 1 of 3
DaneA
NETGEAR Employee Retired

Re: Random tunnel disconnects.

Hi I_am_jbcbussoft,

 

Kindly answer the questions below:

 

a. Are the two VPNG01L clients on the same LAN?

b. What is the Operating System of the 2 PCs where the VPNG01L clients are installed? 

c. Are there any software firewall or anti-virus as well as any apps running on the  VPNG01L client that randomly drops out?

 

Let me share the old article below and it might help:

 

Understanding the VPN logs – ProSafe VPN Client

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 3
DaneA
NETGEAR Employee Retired

Re: Random tunnel disconnects.

Hi I_am_jbcbussoft,

 

Just want to follow-up on this.  Were you able to read the article I've shared?

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 3 of 3
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