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[SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel

lucadefrancesco
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[SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel

 

During first install of plugin (IE11 not in quirsk-mode but running as Administrator on Windows 10 or 7 64 bit) from VPN SSL User Portal we obtain first: 

 

an error message with "Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel Adapter";

 

then an alert box with 

 

this title: "Virtual Passage : Error"

this body: "Windows Registration Failure or Could not perform copying file".

 

how can we resolve this issue?

 

SRX5308 firmware: 4.3.3-6

Model: SRX5308|PROSAFE Gigabit Quad WAN SSL & IPSEC VPN Firewall
Message 1 of 4
DaneA
NETGEAR Employee Retired

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-...

Hi lucadefrancesco, 

 

Welcome to the community! 🙂 

 

It seems that you have already opened an online case with NETGEAR Support.  You may keep us posted about the status of it.  

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 2 of 4
DaneA
NETGEAR Employee Retired

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-...

Hi lucadefrancesco,

 

Any updates from the online case? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 3 of 4
Retired_Member
Not applicable

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tun

I posted about this several months ago.  Long story  short - it will not work on 64-bit OS.  From the lack of Netgear response, it's not even on their road map since the IPSEC VPN client is selling so well, why fix this?.?

Message 4 of 4
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