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[SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel

lucadefrancesco
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[SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel

 

During first install of plugin (IE11 not in quirsk-mode but running as Administrator on Windows 10 or 7 64 bit) from VPN SSL User Portal we obtain first: 

 

an error message with "Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tunnel Adapter";

 

then an alert box with 

 

this title: "Virtual Passage : Error"

this body: "Windows Registration Failure or Could not perform copying file".

 

how can we resolve this issue?

 

SRX5308 firmware: 4.3.3-6

Model: SRX5308|PROSAFE Gigabit Quad WAN SSL & IPSEC VPN Firewall
Message 1 of 4
DaneA
NETGEAR Moderator

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-...

Hi lucadefrancesco, 

 

Welcome to the community! Smiley Happy 

 

It seems that you have already opened an online case with NETGEAR Support.  You may keep us posted about the status of it.  

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 2 of 4
DaneA
NETGEAR Moderator

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-...

Hi lucadefrancesco,

 

Any updates from the online case? 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 3 of 4
Retired_Member
Not applicable

Re: [SRX5308] SSL VPN - Netgear-SSLVPN-Tunnel Install Failed: Error in Installing Netgear-SSLVPN-Tun

I posted about this several months ago.  Long story  short - it will not work on 64-bit OS.  From the lack of Netgear response, it's not even on their road map since the IPSEC VPN client is selling so well, why fix this?.?

Message 4 of 4
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