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Hi my name is Nicola and I live in Italy, this is my first post. Since a week I have been experiencing the same problem and yesterday I have opened a support ticket, I'm waiting for a solution.... After twenty years of Netgear products, I have to admit that BR500 is a real failure (for VPN stability). In 15 months I had to reboot the router hundreds of times, I forgot how many times I had to delete the VPN group....
Same here Nicola. It seemed to be stable the last month, but last week the spook started again. No VPN, no tunnel, ghost VPN groups, no VPN groups, not able to delete a router from the group, not able to delete a router from the insight cloud ...
The reason I wanted to delete the devices from the group was to re-create the group because the tunnel was down and the clients could not connect.
This morning, the whole system was back and everything works. It took more then 3 days, but it seems stable now. I will leave it as it is and won't delete anything.
The Insight Cloud Portal is a great service, but its stability is really poor. I very much hope Netgear gets it under control, because I can't handle too many outages anymore ...
First of all I apologize for my poor English .... This morning I noticed that the router was no longer associated with the VPN group.
From the Insight portal I tried to delete the VPN group but it was not possible to delete it.
Instead, it was possible to delete it from the IOS app and so I erased it.
In the meanwhile from the router's web interface the VPN group was still present .... The same when I tried to delete the router from the devices associated with my account, it was possible only from the IOS app. I also deleted the Location so that there was no more data or devices associated with my account. Then I reset the router to factory conditions, both via the button on the back and via the web interface. As soon as the router starts, the VPN group is not present but after about a minute the old VPN group appears again.......
So, I assume that the router still connects to a remote database that still succeeds in managing the router, maybe the cloud database recognizes the router by the serial number. I think the database is corrupted and still contains data associated with my router and it's old configuration settings. I asked to support to verify this situation because I am sure that if I create a new VPN group the old data can still condition the new configuration.
