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VPNG05L Error code 33

LAK1
Aspirant

VPNG05L Error code 33

Hello, I´ve formatted my laptop and reinstall vpn ipsec client but when I try to activate the software I get error code 33 (the license is already activated in other device).

 

How can I activate the software once again.

 

Regards.

Message 1 of 4
Nodism1125
NETGEAR Expert

Re: VPNG05L Error code 33

Hi LAK1, 

 

The VPN 5-users license key is still activated.Request to view the VPN license key activated email address so you can reset which email address. 

 

Message 2 of 4
DaneA
NETGEAR Moderator

Re: VPNG05L Error code 33

Hello @LAK1,

 

Let us reset your VPN license key.  Kindly send me the following below via private message:

 

a. the VPN license key that needs to be reset

b. e-mail address that was used when you have registered the VPN license key 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 3 of 4
DaneA
NETGEAR Moderator

Re: VPNG05L Error code 33

Hi @LAK1,

 

I got a feedback that your VPN license key has been reset.  Kindly try to activate it now on your laptop. 

 

If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 


Regards,

 

DaneA

NETGEAR Community Team

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