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Re: VPNG05L reset license

LAK1
Aspirant

VPNG05L reset license

Hello, I´ve changed my laptop and install vpn ipsec client but when I try to activate the software I get error code 33 (the license is already activated in other device).

How can I activate the software once again?

Regards.

Message 1 of 4
DaneA
NETGEAR Employee Retired

Re: VPNG05L reset license

@LAK1,

 

Welcome to the community! 🙂

 

The VPN license key needs to be reset so that you can use it to the new laptop.  Kindly send me the following below via private message:

 

a. the VPN license key that needs to be reset

b. e-mail address/es that was used when you have registered the VPN license key 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Message 2 of 4
LAK1
Aspirant

Re: VPNG05L reset license

Hello DaneA, 

 

the license I need reset is the following:

 

email:d.laquidain@againsl.com

license: 444xxx-xxxxxx-xxxxxx-xxxxxx

 

Regards

Message 3 of 4
DaneA
NETGEAR Employee Retired

Re: VPNG05L reset license

@LAK1,

 

I just got a feedback from the higher tier of NETGEAR Support that your VPN license key has been reset. 🙂  You may now re-register it to your new laptop.

 

If you were able to re-register it and have no further concerns, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

 

 

Regards,

 

DaneA

NETGEAR Community Team 

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