Orbi WiFi 7 RBE973
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vpn client lite license lost & no way to contact support

mikegiddings
Follower

vpn client lite license lost & no way to contact support

Hi,  have run into a problem.  we've had 5 fvs318g &fvs318gv2 routers for a few years.  Some users need to use the vpn client. We have the CD's but the sleeves with the VPN lite lic. keys were tossed.  I checked our registration online and I have one device that still says I have chat access support.  So, when I got to support there is an empty screen.  Thought I could ask support about the keys if I could provide them with the device serial numbers, even though they show up in registration.  Any idea how to contact support to see if I can get the lic. keys for the vpn lite, I beileve there is 1 per device on these models.   thank you

Model: FVS318Gv2|ProSafe gigabit 8 port VPN firewall
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JohnC_V
NETGEAR Moderator

Re: vpn client lite license lost & no way to contact support

Hi mikegiddings,

 

Welcome to our community! 🙂

 

You may get the license key with our support team and let them know that you are entitled for it. I suggest you to open a case / chat on NETGEAR support.

 

Regards,

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