Attached Devices / Network Map

[AEJsMom]

My Samsung TV does not show up in the Network Map in Netgear Genie nor Attached Devices when I login on routerlogin.com. The TV is currently connected to the internet and streaming YouTube.

[DexterJB · Accepted solution]

Hi @AEJsMom,

1. What is the firmware version of the device?

2. Is the TV connected via WiFi? If yes, please try hardwiring the TV to the device and check if the issue persists.

3. Please make sure the TV is connected to the correct SSID/WiFi.

Regards,

Dexter

Community Team 

[DexterJB · Accepted solution]

Hi @AEJsMom,

1. What is the firmware version of the device?

2. Is the TV connected via WiFi? If yes, please try hardwiring the TV to the device and check if the issue persists.

3. Please make sure the TV is connected to the correct SSID/WiFi.

Regards,

Dexter

Community Team 

[DexterJB]

Hi @AEJsMom,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team