Orbi WiFi 7 RBE973
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Cannot pause internet from my iPhone app

dorisdot
Follower

Cannot pause internet from my iPhone app

Since a recent auto update to the iPhone Genie app, I cannot pause the internet on devices. When I try to enable the Pause Internet toggle, I am taken out of the Genie app and cannot save the setting. Any suggestions for how to fix it?

 

Message 1 of 5
Pawtech97
Aspirant

Re: Cannot pause internet from my iPhone app

I do not have a solution, but I am having same problem. Hopefully they fix this soon.
Message 2 of 5
DexterJB
NETGEAR Moderator

Re: Cannot pause internet from my iPhone app

Hi all,

 

The bugs have been reported to engineering and are currently being worked on. Please make sure you keep the app up to date for possible fixes. In the mean time, you can try uninstalling and reinstalling the app to check if it fixes some issues.

 

Regards,

 

Dexter

Community Team

Message 3 of 5
ljc2007
Tutor

Re: Cannot pause internet from my iPhone app

Any news on when this issue will be resoled? when I pause and internet connection it shows on the app that it has been completed , but the connection has not been paused. I tried this on a PC, and Iphone and a RUCU connection.. all continued to be connected to the internet

Message 4 of 5
Fortyer13
Aspirant

Re: Cannot pause internet from my iPhone app

I am also having the same issue. Is there a fix? Looks like this has been going on for a long time.
Model: R6900|Nighthawk AC1900 Smart WiFi Router
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