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Nighthawk R6900 router and Genie app
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2017-08-27
10:02 AM
2017-08-27
10:02 AM
Nighthawk R6900 router and Genie app
After setting up Genie app, I keep getting an error message when trying to load the parental controls in the genie app. I am connected to the internet....
Message 1 of 3
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2017-09-18
07:11 PM
2017-09-18
07:11 PM
Re: Nighthawk R6900 router and Genie app
Hi @Sethmetal,
1. What is the firmware version of the router?
2. What is the exact error message (please provide a screenshot if possible)?
3. Have you tried using another device (computer, Android, iOS)?
4. Have you tried resetting the device?
Regards,
Dexter
Community Team
Message 2 of 3
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2017-09-21
08:08 PM
2017-09-21
08:08 PM
Re: Nighthawk R6900 router and Genie app
Hi @Sethmetal,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
Message 3 of 3
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