Orbi WiFi 7 RBE973
Reply

R7000 REMOTE ACCESS

Stevenz01
Aspirant

R7000 REMOTE ACCESS

Can’t access router remotely
Router does not appear in device list
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 5

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: R7000 REMOTE ACCESS

Hi @Stevenz01,

 

Please make sure the Remote Login feature has been setup correctly. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 4 of 5

All Replies
antinode
Guru

Re: R7000 REMOTE ACCESS

> Can't access router remotely

   "Can't" is not a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

   How, exactly, are you trying to "access router remotely"?  Web
browser?  Some Genie app on some device or other?
   
> Router does not appear in device list

   Which/whose "device list"?  At what, exactly, are you looking?

Message 2 of 5
Stevenz01
Aspirant

Re: R7000 REMOTE ACCESS

Using the Netgear Genie app on an iPhone 7+ I hit login to manage.

Under the remote tab, there is no router listed to connect to.

If I try to login from the remote tab, I get a screen called Device List that asks me to select a router to manage remotely. No router is listed.

The last time I was at the router location, I was able to turn off wifi on my phone and login remotely.

 

Model: R7000|AC1900 Smart WIFI Router
Message 3 of 5
DexterJB
NETGEAR Moderator

Re: R7000 REMOTE ACCESS

Hi @Stevenz01,

 

Please make sure the Remote Login feature has been setup correctly. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: R7000 REMOTE ACCESS

Hi @Stevenz01,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 4987 views
  • 2 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7