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Orbi WiFi 7 RBE973
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GC108PP Device is disconnected post firmware upgrade

hjtpgh2010
Aspirant

GC108PP Device is disconnected post firmware upgrade

I initiated a firmware upgrade for my local network devices today. My network is set up as follows:

 

Comcast Router to GC108PP (Switch 1) to GC108PP (Switch 2) and 3 WAC510 access points. Switch 2 is, in turn, connected with another 2 WAC510 access points.

 

After executing a firmware upgrade for the network, Switch 2 is disconnected, and it's two access points are disconnected.

 

Here is the log from the notification tab:

Critical
Device lost communication with the Insight cloud.
Sunday, October 16 2022, 09:15 p.m. ET
Information
Device resumed communication with the Insight cloud.
Sunday, October 16 2022, 09:11 p.m. ET
Critical
Firmware upgraded to version v1.0.8.9,device will now reboot to apply changes.
Sunday, October 16 2022, 09:11 p.m. ET
Warning
Device is rebooting, and should be back online in a few minutes.
Sunday, October 16 2022, 09:11 p.m. ET

 

 

 

 

 

When I go to Firmware tab, it shows offline with current version 1.0.8.9.

 

As I remotely manage these devices, please help me connect to the switch and 2 access points.

Message 1 of 4
schumaku
Guru

Re: GC108PP Device is disconnected post firmware upgrade


@hjtpgh2010 wrote:

When I go to Firmware tab, it shows offline with current version 1.0.8.9.


Any change on a cold switch cold reboot?

Message 2 of 4
hjtpgh2010
Aspirant

Re: GC108PP Device is disconnected post firmware upgrade

Hi Guru,

 

By cold reboot, do you mean rebooting it by powering it off and powering it on from the power point?

 

I will be able to access the physical site only after a week. If you mean above, I will try when I reach there. I was wondering if there is anything which can be done while I am away from the site.

Message 3 of 4
schumaku
Guru

Re: GC108PP Device is disconnected post firmware upgrade

Warm reboot then, with the UI access?

Message 4 of 4
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