Tried to register my swithc product but it says the seriel number is already registered

[RonB88]

Hi,

I tried to register my product (GC752XP) on my myNETGEAR account registration form, but it says the seriel number is already registered to another customer.... Can someone from Netgear help me with this?

Thanks

[DaneA · Accepted solution]

Hi @RonB88,

Welcome to the community! 🙂 

Kindly send an e-mail to Customer Service: customer.service@netgear.com and be sure to follow the format below: 

Subject Title: Product Registration – Existing Registered

Provide the following details in the body of your e-mail:

a. Exact Serial Number and Model Number of your NETGEAR device

b. The e-mail address you are using on your MyNETGEAR Account

c. Attached the Proof of Purchase or Sales Invoice of the NETGEAR device you bought 

d. Provide a brief description of the issue you encountered

Regards,

DaneA
NETGEAR Community Team

[schumaku]

@Christian_R @ChristineT  please

[DaneA · Accepted solution]

Hi @RonB88,

Welcome to the community! 🙂 

Kindly send an e-mail to Customer Service: customer.service@netgear.com and be sure to follow the format below: 

Subject Title: Product Registration – Existing Registered

Provide the following details in the body of your e-mail:

a. Exact Serial Number and Model Number of your NETGEAR device

b. The e-mail address you are using on your MyNETGEAR Account

c. Attached the Proof of Purchase or Sales Invoice of the NETGEAR device you bought 

d. Provide a brief description of the issue you encountered

Regards,

DaneA
NETGEAR Community Team

[RonB88]

Thanks - I've just sent the email

[DaneA]

Hi @RonB88,

Just following up on this.  I believe your concern has been resolved by now. 

If ever you do not have further concerns about registration of NETGEAR devices, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team